Samsung Digimax A400 Digital Camera Logo
Posted on Feb 07, 2009
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The camera switches off without taking picture

When I take a picture, the camera switches off immediately as if the battery was low, while it is not the case. And when I verify in the memory, there is a message : FILE ERROR (in french ERREUR FICHIER)

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  • Posted on Feb 07, 2009
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Joined: Jan 31, 2009
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That's going to be your memory card.

0. make sure the memory card youre using is good for your camer (i.e., older cameras may not use high density memory cards over 2 or 4GB in size, and will not accept them.)

1. try a different memory card. Your current one may be bad.

2. try to start up or get into "view" mode instead of "take pictures" mode so you can reformat your existing card to fix it. Find your setting for reformatting the memory card and do it.

3. if you cant get into your menu system, format the card on a laptop computer with a memory card reader in it, or a desktop computer using a memory card reader. Use windows explorer to navigate to the new "removable drive" created when you insert your memory card, right click, and choose format. You dont want to format NTFS, you want FAT32 or FAT. NTFS if for computer hard disks, not memory cards (cant read it in the camera afterwards..)

Good luck! Write back if you're still stuck.

4. there's always a chance you have hardware failure on teh camera if none of the above works. what's your warranty? Did you buy it with a gold or platinum credit card? It may extend your 1 year warranty to 2. Check with your credit card company after finding the date you bought it.

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- Press MENU
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- Select Alkaline (for Non-rechargeable batteries)
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Turn on camera without pressing on the PLAY button to double check if it works.

If it does not work still, try to turn on again camera and immediately press on PLAY button to view pictures. Try to press again on PLAY button so you'll be on the mode to
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Make sure you have set properly the battery type of the camera under SETUP 2 for Alkaline.

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Turn on camera without pressing on the PLAY button to double check if it works.

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Register camera online:
- Go to www.samsungcamerausa.com
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- Fill out the required info
- Read instructions
- If website asked you to upload a receipt, just skip that
step and leave it blank
- Take note of the ASC address and online ticket number
that will be generated at the last step
- Turn-Around-Time will be 7-14 business days

Do the following:
- Include a copy of receipt in the box to avail of the warranty
- If you don't have any receipt, include a copy of credit/debit card statement/cancelled check that was used to purchase the camera
- Exclude all accessories when sending camera for repair
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- Use another box and sealed it properly to avoid damages during shipment
- Check repair status using Online your zip code and phone number as you proceed on the Repair status of the website
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