Question about Samsung Digimax A400 Digital Camera

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The camera switches off without taking picture

When I take a picture, the camera switches off immediately as if the battery was low, while it is not the case. And when I verify in the memory, there is a message : FILE ERROR (in french ERREUR FICHIER)

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That's going to be your memory card.

0. make sure the memory card youre using is good for your camer (i.e., older cameras may not use high density memory cards over 2 or 4GB in size, and will not accept them.)

1. try a different memory card. Your current one may be bad.

2. try to start up or get into "view" mode instead of "take pictures" mode so you can reformat your existing card to fix it. Find your setting for reformatting the memory card and do it.

3. if you cant get into your menu system, format the card on a laptop computer with a memory card reader in it, or a desktop computer using a memory card reader. Use windows explorer to navigate to the new "removable drive" created when you insert your memory card, right click, and choose format. You dont want to format NTFS, you want FAT32 or FAT. NTFS if for computer hard disks, not memory cards (cant read it in the camera afterwards..)

Good luck! Write back if you're still stuck.

4. there's always a chance you have hardware failure on teh camera if none of the above works. what's your warranty? Did you buy it with a gold or platinum credit card? It may extend your 1 year warranty to 2. Check with your credit card company after finding the date you bought it.

Posted on Feb 07, 2009

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It depends on your battery condition, flash capacitor will charge faster if battery is freshly recharged. Or battery has larger current capacity. You can shoot pictures with flash faster if its fill-in or closer in distance. Which means capacitor recharge is not totally depleted for each flash duration.

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Hi,

The camera's charge-couple device (CCD) within the camera must have suffered a short-circuit due to the sea water, rendering the imaging device damaged. As a result, the battery would drain pretty quick while its switched on.

Please take the camera to the nearest service center to have it repaired.

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The reason the camera may go off by itself is that battery low. Or, if you don't use it for a while, power saver kicks in.

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So, you're using Ni-MH batteries already, once you've turned it on and then you have to press on the PLAY button to view pictures, i need you to double check the battery type option of your camera by doing the steps below:

- Press MENU
- Scroll to the right until you are in SETUP 2
- Go down to Battery Type
- Switch it over to Ni-MH (for Rechargeable batteries)
- Select Alkaline (for Non-rechargeable batteries)
- Press MENU/OK for changes to be saved

Turn off camera for a few seconds so settings will be refreshed.
Turn on camera without pressing on the PLAY button to double check if it works.

If it does not work still, try to turn on again camera and immediately press on PLAY button to view pictures. Try to press again on PLAY button so you'll be on the mode to
take a picture.

If it still does not work, can you please try Non-rechargeable batteries (Alkaline) with your camera if it won't work with the Nickel-metal Hydride (Ni-MH) Rechargeable batteries.

Make sure you have set properly the battery type of the camera under SETUP 2 for Alkaline.

Turn off camera for a few seconds so settings will be refreshed.

Turn on camera without pressing on the PLAY button to double check if it works.

If it does not work still, try to turn on again camera and immediately press on PLAY button to view pictures. Try to press again on PLAY button so you'll be on the mode to
take a picture.

If it still won't work, then you have to send the camera for Repair.

Register camera online:
- Go to www.samsungcamerausa.com
- Click on Customer Service
- Register under Option 2 Box
- Fill out the required info
- Read instructions
- If website asked you to upload a receipt, just skip that
step and leave it blank
- Take note of the ASC address and online ticket number
that will be generated at the last step
- Turn-Around-Time will be 7-14 business days

Do the following:
- Include a copy of receipt in the box to avail of the warranty
- If you don't have any receipt, include a copy of credit/debit card statement/cancelled check that was used to purchase the camera
- Exclude all accessories when sending camera for repair
(No batteries, memory card, strap, cables, manual, CD)
- Write the online ticket number on top of the box
- Use another box and sealed it properly to avoid damages during shipment
- Check repair status using Online your zip code and phone number as you proceed on the Repair status of the website

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