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Reliance cdma1x modem once locked unable to unlock

I locked my cdma1x modem using reliance netconnect software but iam unable to unlock using the same password.calling the service centre only yielded in vague suggestions to use oooo or 1234 but none worked .they are asking to reinstall my system
i reinstalled the reliance software but the modem is still locked.

please suggest a solution.my system is presario v6000 using pre installed vista home basic.

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