Question about Creative Labs Zen Digital Media Player

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Creative Zen Rebuilding Problem (Freezing)

Okay, so a little while ago I decided to charge my Creative Zen and plugged it into my computer. I left for a few minutes. When I came back I noticed that the computer didn't recognize the device yet, so I looked at it and it said "rebuilding". I waited for twenty minutes and it was still at the same progess as before. I even poked a pin into the reset hole in the device and it turned off. But when I turned it back on it went right back to the "rebuilding" screen and was at the same, frozen progess as before. So now I have my Zen unplugged from the computer and letting it just sit on the table, and it's STILL not doing anything, it won't even turn off if I try to. Help?

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  • Anonymous Feb 08, 2009

    If it is the nature of ZEN then why does ZEN not issue a fix for it? I am frustrated - I can't use it for which I bought it and it is frozen.

  • jamster484 Feb 08, 2009

    my creative Zen 8gb mp4 won't respond to ANYTHING!!!
    its being detected by my computer or my mp3/mp4 charger and when i press the reset button nothing happens.
    my warranty is expired.
    solution please!

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Hold the reset button with a paper clip AND the play button at the same time while flipping the power switch. The ZEN should go into recovery mode. You probably want to do format all but you can try the different options. You also may need to download/update the firmware here.

Posted on Feb 13, 2009

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+When i switch on my Creative labs zen digital media Player,it shows a RE BUILDING LIBRARY

Posted on Jan 28, 2010

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After formatting the player, download the firmware from the creative website and with the player connected to the computer, install the firmware "ZNCB_PCApp64_LA_6_70_16.exe". Allow the installation to complete even if the app notes that the firmware is the same that's on the player. This solved my problem.


Posted on Jul 10, 2009

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If the rebuilding screen is still coming on, try leaving plugged in for a few days see if it finally stops.

Posted on Feb 18, 2009

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jazzyboy11
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SOURCE: my creative media player stock to rebuilding

First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Posted on Jun 07, 2009

6ya6ya
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Posted on Jan 02, 2017

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