Question about Creative Labs Zen Digital Media Player

4 Answers

Creative Zen Rebuilding Problem (Freezing)

Okay, so a little while ago I decided to charge my Creative Zen and plugged it into my computer. I left for a few minutes. When I came back I noticed that the computer didn't recognize the device yet, so I looked at it and it said "rebuilding". I waited for twenty minutes and it was still at the same progess as before. I even poked a pin into the reset hole in the device and it turned off. But when I turned it back on it went right back to the "rebuilding" screen and was at the same, frozen progess as before. So now I have my Zen unplugged from the computer and letting it just sit on the table, and it's STILL not doing anything, it won't even turn off if I try to. Help?

Posted by on

  • Anonymous Feb 08, 2009

    If it is the nature of ZEN then why does ZEN not issue a fix for it? I am frustrated - I can't use it for which I bought it and it is frozen.

  • jamster484 Feb 08, 2009

    my creative Zen 8gb mp4 won't respond to ANYTHING!!!
    its being detected by my computer or my mp3/mp4 charger and when i press the reset button nothing happens.
    my warranty is expired.
    solution please!

×

4 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Sniper:

    An expert who has posted more than 50 answers, of which 90% or more were rated as helpful.

    Governor:

    An expert whose answer got voted for 20 times.

  • Expert
  • 61 Answers

Hold the reset button with a paper clip AND the play button at the same time while flipping the power switch. The ZEN should go into recovery mode. You probably want to do format all but you can try the different options. You also may need to download/update the firmware here.

Posted on Feb 13, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

+When i switch on my Creative labs zen digital media Player,it shows a RE BUILDING LIBRARY

Posted on Jan 28, 2010

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

After formatting the player, download the firmware from the creative website and with the player connected to the computer, install the firmware "ZNCB_PCApp64_LA_6_70_16.exe". Allow the installation to complete even if the app notes that the firmware is the same that's on the player. This solved my problem.


Posted on Jul 10, 2009

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 5 Answers

If the rebuilding screen is still coming on, try leaving plugged in for a few days see if it finally stops.

Posted on Feb 18, 2009

1 Suggested Answer

jazzyboy11
  • 728 Answers

SOURCE: my creative media player stock to rebuilding

First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Posted on Jun 07, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Zen player mosaic crashes re-building library (uses flash memory)


I've been having the exact same problem. No matter how often I reset it it still becomes stuck on the rebuilding screen. I was thinking I may just copy all of my music onto my computer and then do a complete reset on my Zen and copy it back but I don't want to go to all that trouble if there is an easier way to fix it.

Jan 25, 2010 | Creative Labs Creative Technology Zen MP3...

2 Answers

Zen v plus 8g


If you already try both reset, then try doing a firmware update.

On computer try unplugging computer power cable, and if it is a laptop also remove battery, this sort out problems related with electrostatic charges on computer USB ports.

Sep 14, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My creative media player stock to rebuilding


First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

May 29, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Creative zen won't turn on


had same prob to the T...found this post and it fixed it...it's the computer not the zen...once I did the two steps my zen started charging and turned on...go figure...the flashing blue light doesn't mean it is charging.
posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
This will roll your Windows Media Player back to version 10 or 9, whichever you had installed prior to version 11. You will need to re-configure Windows Media Player again.

Your Zen should now be recognized by WMP and Creative software. You probably need to upgrade your firmware at this point, follow the instructions on upgrading your firmware, and you should be good to go.

This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basi

May 28, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creatve Zen freezing at rebuilding


Try using a different computer or a different USB cable. It is possible that the Windows mass storage driver is having issues. You may also want to try to download the newest software from Creative and install that. You may also want to try to plug it in and then press the reset button and see if it detects it when it restarts.
Also try putting an SD card into the expansion slot and see if it detects it as as mass storage device.
If none of the above work and it is still under warranty (less than 90 days) I would send it to Creative for repair or replacement. If it is out of warranty, Creative's repair costs may not make it worth fixing. When my out of warranty player needed fixed they were going to charge 125 USD and I only paid 200 USD for it about a year earlier. When it finally got to be too hard to deal with I opted for an iPod. Granted they are more expensive but the support is better and the warranty is 1 year.

Cheers and best wishes.

Jan 01, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Zen mp3 problem


Reset the player it is a little whole small so small you can only reset it with a pin. every creative mp3 player has one most the time they say reset next to the hole but it is possable not to have the reset print on the player. once you reset it plug it in so it charges and then turn it on. it will say something along the lines of rebuilding after you reset it oh and when you are resetting it hold the pin in it for a cupple seconds.

Dec 25, 2008 | Creative Labs Zen V MP3 Player

1 Answer

Rebuilding


my zen player freezes up alot don't know why but the only solution i have to any problem is that right next to the slot for my pc plug in there is a little tiny hole. have to find something tiny enough to fit in an gently push in this resets the device

Jul 23, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Re-building library


Replace hard drive
http://www.hardwarezone.com/articles/view.php?cid=9&id=1331

Apr 14, 2008 | Creative Labs ZEN V Plus MP3 Player

4 Answers

Not rebuilding Library all the way


1. Press and hold the Play button while powering on your player.

2. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.

Oct 27, 2007 | Creative Labs ZEN SLEEK MP3 Player

Not finding what you are looking for?
Creative Labs Zen Digital Media Player Logo

4,230 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs MP3 & Digital Media Players Experts

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Sudeep Chatterjee
Sudeep Chatterjee

Level 3 Expert

3267 Answers

Are you a Creative Labs MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...