Question about HP Officejet Wireless Multifunction Printer/ Copier/ Scanner/ Fax

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Officejet J6480 has scanner failure

This is a new machine (demo) with no warranty. Any ideas on how to fix this would be appreciated.

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Sometimes cleaning the scanner glass plate would fix this issue.

turn of the printer.

wipe the scanner glass flat form with with a cleaning wipes or a plain water and a tissue (just a little water in the tissue). make sure the glass is clean with dirt and dust.

turn on printer.

hope this helps, please rate.


Posted on Feb 07, 2009

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On the top of the scanner mechanism, there is a black tab that gets caught on the underside of the scanner surface, just beyond the glass, towards you. You will hear a gear grinding sound, that"s the tab getting caught. either bend the tab down, or remove it. Its on the black cover that"s on top of the scanner mechanism. Also remove any tape that is on the bottom of the trailing cable under the scanner that prevents it from moving all the way to the left.

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Beware.

Only use cold water and be very gentle. also make sure you dry the strip thoroughly before switching the machine back on.

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(2) if that don,t work then I suggest you take the scanner apart and clean the reference strip. this is a white bar on the scanner glass which tells the machine what the light level is. This can be a bit tricky so if you've never done it before consult someone who has or get back in touch with me. HP don't want you to do this but it sometimes works.

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Scanner failure usually means you'll have to replace the entire scanner unit.

When the machine turns on (or gets plugged in), does anything happen...any lights come on?

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