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Cannot access facebook account....

I try to sign in under the email associated with my account but it gives me an error. Either the password is wrong or the email is wrong? I get email notifications sent to the email associated with my account but cannot access the account. When I try to recover the password by sending it to that e-mail, facebook tells me that the e-mail address is not associated with my account.
Please help me!!!
Thanks Doug
themovieporphyria@gmail.com

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  • 2 more comments 
  • themovieporp Feb 07, 2009

    Thanks for trying to help me. Sorry I am computer illiterate. Could you maybe explain this more to me? Cheers Mate:)

  • allensteelwo Feb 09, 2009

    i do not know how send an email because i am computer illiterate

  • Anonymous Apr 17, 2009

    im signin in and it takes me to an ask page plz help me soon

  • mcgrathcarme
    mcgrathcarme Jan 11, 2013

    i can not access my account facebook

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I can not access my facebook acount since tuesday, it says dns server is broken please help

Posted on Aug 19, 2011

  • myrnacabatuan Sep 22, 2013

    cannot access my account

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I cannot access my account since morning ..everytime i type my password it does not accept it and the message says ur password change has been reset and will be sent to you on ur mail ...when i check my emails ..no email is recieved ..

Posted on Apr 16, 2009

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Pc do not let me open my page to facebook please help me.probelem is my windows server help me .i cannt .thank you.amir shahnam anemohamadzade

Posted on Feb 11, 2014

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I've been having the same problems and i solved it by changing the DNS servers to: 208.67.222.222 and 208.67.220.220. 
I found these on the following website: 

https://www.opendns.com/start

Posted on Feb 07, 2009

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Help me recover my Facebook account. Got a new phone and it keeps wanting me to open another account. I just want my account that I use all the time. Please help me.




How do I recover my hacked Facebook account?
Facebook account hacks are unfortunately common. I'll look at the process Facebook takes you through to recovery a hacked Facebook account.
//
My Facebook account has been hacked! How do I get it back?
Unfortunately with the popularity of Facebook comes the popularity and frequency of Facebook accounts getting hacked or stolen.
I need to be clear from the start: I can't guarantee you'll get it back. Much depends on whether or not you set up recovery options before you lost it, and whether or not you kept those options up-to-date.
Let's walk through the process.

Recovery
Underneath the password field of the Facebook login is a link:
Facebook Can't Login Link
It may say "Can't log in", "Forgot your password?" or something similar. Click that.
You may then be asked to "Find Your Account":
Facebook Find Your Account
The best thing to enter here is the email address that you normally use to log in. If, for some reason, that doesn't locate your account, the hacker may have deleted the account or changed the email addresses associated with it. Try entering the phone number you previously associated with the account, or your full name as you previously entered into your Facebook profile.
Assuming you can identify your account successfully, you'll then be asked why you can't login:
Facebook Asking Why
Since we're talking about hacked accounts, select that and click on Continue.
The first option presented is simply a password reset link:
Facebook Reset Password Option
As you can see, that's the only option I have available with this account at this time. So I'll click Continue. (If you have additional email accounts associated with your Facebook account, the password reset link will be sent to all of them. If you have a mobile number associated with your account you may be given the option to use a text message instead. In both of these cases the additional account or mobile number must be set up before you need it, while you have access to your account.)
Facebook then presents this page:
Facebook Enter Code Page
and also sends a message to the listed email address:
Facebook Reset Password Code
After entering the code Facebook presents the option to select a new password:
Facebook New Password Entry Form
Enter the new password twice and click Continue.
You now have control of your account once again.
Secure
Since your account was hacked, Facebook will now take you through some extra steps to secure the account from future threats.
Facebook Secure Your Account
Do not skip this step! This will look at the common changes hackers make, help you recover, and help you prevent this from happening again.
First, Facebook will verify the email address(es) associated with your account:
Facebook Validating Email addresses
Make sure to check the email address(es) that are correct and to which you have access. Leave the others unchecked, and click Continue.
Facebook then reviews your email account password status:
Facebook Email Password
This is not your Facebook password. This message is asking if you are certain that you are the only person who knows the password to your email account. Anyone who can access your email by virtue of knowing your email account password can, in turn, access your Facebook account.
Once you are certain that your email account is secure, check the box and click Continue. If you are not certain, open another browser window and go change the password to your email account, and take whatever other steps are necessary to secure it first.
Facebook makes a couple of additional recommendations:
Facebook More Security
Login approvals use techniques such as SMS messages and automated voice to give you a confirmation code prior to letting you log in. You can bypass this on computers into which you log in frequently. A potential hacker would be unable to log in because they would not have the phone associated with your number.
A verified mobile number is a way to reset your password and recover the account should you lose access to your email account.
And finally Facebook suggests you review your recent activity to undo anything that the hacker might have done while having control of your account:
Facebook Activity Review Suggestion
Naturally I recommend you take a few minutes and do this now as well.
But what if...
The scenario above represents the best case scenario: you still have access to the email account associated with your Facebook account.
But what if you don't?
The sad truth is you may never get your Facebook account back.
If you no longer have access to the email account associated with your Facebook account
and you never set up additional email accounts associated with your Facebook account
and you never set up a mobile phone associated with your Facebook account
and you never set up Facebook's "Trusted Contacts" to help should your account be lost
AND your account is hacked or you lose your password...
THEN you cannot prove to Facebook that you have any right to access that account.
Facebook will not give it back to you, simply because they have no way to know that you're not just another hacker trying to steal the account.
As you proceed through the recovery process, make sure to read all instructions that Facebook gives you completely. On several of the items there's a "I don't have access to this any more" link that may take you to additional options that perhaps you can use. If you can't, however, you may be out of luck.

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Are you using the Fb app to try and sign in or your browser. There could be something wrong with the facebook app try deleting the data in it and uninstalling it. Then you can reinstall it and usually that will fix the apps. It resets the app. Now if your using your browser it could be just your page needs refreshed. Or Facebook could be having technicle difficulties. If your signing in via browser. Try resetting your password, and clicking on can't access my account. And facebook will help you to verify your information and be able to log in to your account. If it's a new account not very old. Just make a new one.That's an option also. Hope I helped.

Ellen

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1 Answer

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If you forgot the password to your email account, there should be a "Can't access your account?" or similar link on the email sign-in page.

If you know your email password, you just sign in to your email account to receive the new password from Facebook.

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If you forgot your password or would like it reset, click here to reset your password.

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