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The software/firmware of the player is going to need to be updated. You can download the latest drivers from the sandisk website so pc recognizes it, then download the software/firmware update and transfer it to the player
Attention: resetting the device will delete all the songs..
You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware http://www.sandisk.com/Retail/Default.aspx?CatID=1376
The number for sandisk is 1-866-726-3475 Please rate accordingly Thank you Computerrep
Try a hard reset.
Press and hold vol + and select for 20 seconds.
If that doesnt work, you can try holding the power button for 30 seconds.
Try to restart after either trial.
If that doesnt work, you can call support and they can troubleshoot it for you.
SanDisk Technical Support 1-866-726-3475
Best of Luck.