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If your Sansa player is freezing, not charging or not turning on, the first thing to try is a reset of the unit. This will normally clear any temporary condition that may cause the player to freeze or not shut off completely, it's a bit like when your PC crashes and you need to re-start it to clear the error. Dec 28, 2020
only the logo of sandisk appears and it don\'t work anymore. Even if you press any keys, only the logo is visible.I think it needs to be reformat or something.Kindly help please
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The software/firmware of the player is going to need to be updated. You can download the latest drivers from the sandisk website so pc recognizes it, then download the software/firmware update and transfer it to the player
Try a hard reset.
Press and hold vol + and select for 20 seconds.
If that doesnt work, you can try holding the power button for 30 seconds.
Try to restart after either trial.
If that doesnt work, you can call support and they can troubleshoot it for you.
SanDisk Technical Support 1-866-726-3475
Best of Luck.
but it doesnt work in my mp3
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