Question about Canon PowerShot G9 Digital Camera

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Downloading photos into FastStone files

I use the direct download cable that came with my Canon G9, but the Canon program does not let me get the photos into a selected file. I am using the FastStone program for filing and editing etc. Help! Louise

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  • louiseslemin Feb 08, 2009

    The downloading works alright - I just have a terrible time finding my photos in the FastStone file, even after I try to select one before I download. FastStone was recommended to me, but they no longer have service, so I am stuck with all my planned filing system. Louise

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6 Answers

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If you cannot find the pictures using the Fastone software, then why not to download and install one of the free photo organizer software below?

Downloads - PicaJet Photo Organizer


Photo-Freeware.net - Virtual Photo Organizer Download


Best free photo organizer


Picture Organizer 1.9.0

Install and test a couple of them, and keep the one that you like more.

Posted on Feb 08, 2009

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Have you tried other software? Google's Picasa is free, easy to use and has good file management features. Here's a link to get it. http://picasa.google.com/

Posted on Feb 08, 2009

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Hi..the reason for your problem may be
the cable.your cable may be the old one.
Try to purchase a new one and use it.
u will be able to get the photos.This will
solve the issue.
check this out..
thank u..

Posted on Feb 08, 2009

  • Hariharanath V Feb 09, 2009

    hi..the best solution to this problem is by replacing

    the cable to a new one.

    try this out..

    thanks..

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Try a different program.

Posted on Feb 08, 2009

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Hi and welcome to FixYa,

A few ideas to consider/try:

  • replace the cable;
  • try the camera/cable in another computer;
  • try other USB devices with your computer to determine if it is the USB ports that may be at fault;
  • try an external memory card reader.
Good luck and thank you for using FixYa.

Posted on Feb 07, 2009

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Try a card reader to download photo's.
and let me know.

Posted on Feb 07, 2009

  • rockfixya
    rockfixya Feb 07, 2009

    Make sure that the camera is set to the correct USB protocol. There are two: Mass Storage and PTP. I’m not sure which is the correct one, but whatever yours is set to, try the other one Consult the manual on your camera for details.
    But you are better using your Card Reader for importing. There is no risk of an incomplete import(due to the camera shutting down, for example) and it also saves wear and tear on the Camera ports.


  • rockfixya
    rockfixya Feb 07, 2009

    Canon cameras can't be treated as external drives. For somereason Canon doesn't want to support USB mass storage. (There are other cameras brands that take this approach as well). 

    Canon has its own protocol (usually called 'Normal' in the camera menu under 'Communications') most newer cameras also have the widely supported PTP protocol. (Picture Transfer Protocol).

    It appears OSX supports PTP.
    if further you want to connect your camera to PC.
    and want to transfer photos through your camera
    use a 3rd party software to do that>>
    download from>>

    http://www.steves-digicams.com/digsoftwa...

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