Question about Philips MP3 & Digital Media Players

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Is this a battery issue or hard drive?

I have a philips 30g mp3- the battery was weak only 2 hrs of play time so I bought a new one. After replacing it now the mp3 player will not hold a charge and cannot be used unless it is plugged into the wall charger. I love my philips even though I have the 8g nano but I can't use it at all. Is is scrap now or can I fix it?

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Make sure the battery is of this type:
Power
•Battery capacity: 830 mAh
•Battery Type: Li-ion

If this type of battery does not work, it is neither the battery, nor the hard drive. The problem is with the circuit. Unless you are an electronic genius with the right tools, it would be impossible to fix. There are no schematics available.

I hope this at least helps you find the right battery type.

-Tha Mp3 Doctor

Posted on Feb 07, 2009

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Just bought a new philips gogear mp4, how long does it take to charge initially and would the screen be blinking when charge to cpu, because mine does not blink.


there is battery indicator in every chargable instrument. try to find that indicator in your media player. initially it should not take more then 24 hrs to charge the battery fully. if the battery indicator does not blink it seems that battery is fully charged. remove charging & observe how long it works.

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I listen to the music for 1 hour. I turn the lock switch off. The next day the Go gear MP3 has completely discharged. I re charge it on the pc. The screen reads 'Fully charged'. The same thing...


There are two things possible.
1) You have defective re chargeable batteries in your GoGear.
2) There is some short circuit because of which the re chargeable cells are discharging.
Either way you should get the system changed. If you want to confirm if its the battery defect or GoGear. Charge the system fully and play music continuously. If the Go Gear plays for about 4 hours with out break---- its not the battery but the charging system.

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My ipod is frozen!


Don't worry, before you call it broken you should try a hard reset: press menu and center buttons together for 5 sec. That will turn it off and restart it. If it keeps freezing on you, there may be a hard drive issue. There are ipod repair guides online that show you how to replace it.

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1 Answer

My gogear freezes every couple of minutes!


Update the firmware first

It could be a hardware issue requiring replacement, but here are the things you can try to narrow it down:
1. Make sure the hold/lock is not engaged
2. Reset the player
3. Run an Updated using the latest version of the Philips Device Manager from Philips website
4. Run a Repair in Philips Device Manager

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.

-Tha Mp3 Doctor

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1 Answer

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Get the updated version of the Arcsoft Media Converter from www.usasupport.philips.com. Even so, you will need to split the video into 15-minute chunks, and convert the smaller chunks. This player is really for shorter, YouTube-style videos.

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Charging


Double-check the software version of the new one and compare with the version on Philips website at www.usasupport.philips.com

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The device itself is not faulty. This is Microsoft's fault, not Philips'. Microsoft no longer supports Jukebox. Use Windows Media Player instead.

Some of the songs may have Digital Rights Management (DRM) encoding that the player will not support (once again, Microsoft's fault, not Philips). You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.

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sounds like you need a new hard drive, which has a little read-write disk in it that is getting finicky... just to get more use out of it lay it on side or other positions and hear if works ok...if so its diffently Hard drive. you know the sandisks are 2 gigs no moving parts why doesnt somebody put 20 together making 40 gigs and replace the failing Ipods!!??? just pure electronics and no moving parts and much smaller...not like a hard drive. I thought of this over 30 years ago looking at the first plug in video game.

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