Question about Dell Office Equipment & Supplies
I am able to print from my document files but not from the internet. The computer and printer is only 1 month old. Dell stated it was a software problem and could resolve for $69.00. Today is the first time I have attempted to print from the internet. Please advise. Thank you.
We had a similar problem that the printer could not print online content (see here).
Turned out to be a Windows firewall problem and reinstalling the software solved the problem.
Just to make sure: open your firewall settings (Start->Control Panel->Windows Firewall) and disable it.
If you can print now form the internet, you found the culprit.
The easiest way to solve this problem is to either re-install the printer software and open the ports or look into your printer manual and find the information about necessary ports that have to be opened.
If you need more help with that come back here and leave more details (esp. which printer you are using) and I'm happy to help.
Posted on Feb 07, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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