WHDSR315DDWW, Fills then just sits there and hums.
New washer, no box and no paperwork (sale at retail store). First "trial" wash filled with water and then nothing. You could hear the motor hum... but no action. The water drains and, again, it just hums with no action. Was there something I didn't do? Anybody?
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Re: WHDSR315DDWW, Fills then just sits there and hums.
Push down on the agitator. You may have to hold the activating button in with the lid up so you can do this. Press down firmly on the agitator and it should start rotating. If it does, you need to have it replaced. If it doesn't, then let the store know and they should take care of it. You should not put any money into since it is new. Anything you do from this point will cost you some money to fix.
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The hum sound is coming from the motor that is probably bad and needs replacement. Hope you understand...the washer fills with water which indicates that the control and the water inlet valve are both fine however, as after this you hear a hum sound it means that the motor is bad. Please get back to me if you have any other questions.
It sounds like one of the automatic water fill valves in the machine is leaking water when washer is off and the valves are closed. There are two manual water supply valves at the wall behind the washer, one for hot water and one for cold. Close the manual hot water supply valve and allow the washer to sit and see if it fills with water. If it does fill, then the cold water automatic fill valve is leaking. If not, then open the hot water manual supply valve and close the cold water manual supply valve. Allow the washer to sit again and see if it fills. If it does then the hot water automatic fill valve is leaking. Replace the leaking valve in your washer. You can order the new valve online using washer brand and model number on a appliance parts web store, or maybe even find it at a local appliance parts store.
When the washer initially fills for the wash, is it only hot water entering the drum? Try switching the water temperature between hot and cold as it fills. If any of them show little or no water getting through, it sounds too easy but check to make sure water supply taps are on, and that the cold/hot fill hoses aren't reversed. Remove the fill hoses and check any of the screen filters for blockage (in the hoses and in the inlet water valve). When the machine stops and waits to fill but all you hear is a hum, it sounds like there is power going to the valve but water is not able to get through it. Good luck!
It sounds like the controller/timer is bad. If this is an old dial timer type control, can you turn the control and cause the washer to drain? If so, replace the timer control. If it's an electronic control, then look for a failed sensor as it's very unlikely to be the control.