Question about Toshiba 37AV500U 37 in. LCD TV

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No picture with VIDEO INPUT, only AUDIO INPUT works

I just recently got a TOHSIBA 37 AV50U... Everything seemed perfect for the first few weeks just running cable and HDMI. I went to hook up my DVD player with RCA's (red,white,yellow) and i'm only receiving the sound, no picture. But, when I have the video (yellow) unplugged my TV will say "no signal" and when I plug it in the no signal sign disappears as if it is getting something. I tried this with my PS3, my cable box, as well as another DVD player, same result. I also switched RCA cables out to make sure there was no problem with wiring. I also tried the RCA pluggs on the side of the TV (which is Video 2) and still only sound, no video.

I called tech support and they were no help except ( if ) it is under warranty (1 year) and they told me to call an electronic repair shop. I got the item off online and i'm not sure if warranty is void because it went through another dealer?? Thanks so much for any help!!!!

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  • Anonymous Mar 20, 2014

    Jose,

    We no longer a warranty on our TV as it is 5 years old, so unfortunately we cannot send the TV out.

    You said to use the component input instead to have the digital signal reproduced - I am not sure what you mean by this. Could you please further explain?

    Scott

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Hi ,disconnect the cable and leave the three RCA cables in.Switch off TV and DVD player ,then switch on tv and dvd player next .If you see the dvd picture and have sound then i think the cable box is overriding the rca channel.I normaly use a scart connection for the dvd to cable box then another scart from cable to tv.Hope this helps..

Posted on Feb 06, 2009

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