When I first used my jennair cooktop, the pan overflowed and burned on to the glass. the burns came off, but it left a discoloration that looks like it is under the glass (kind of speckled). is this normal
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Wipe up spills as soon as they happen with a clean dry towel. According to the Jenn-Air website, for glass top cooking surfaces, you should do this even if it is hot since it will be harder to clean up later. Be careful not to get burned.
Use a cooktop cleaner once it is cool. You can also use dishwashing detergent and water or just a baking soda paste (made with water).
Apply the cleaner to a sponge, cloth or paper towel. For more stubborn stains, you can use a non-abrasive or "scratchless" pad.
Rub the soiled areas until clean. Rinse well, especially if you used the baking soda paste as that can leave a residue.
Use a razor blade for burned on and crusty stains that will not come off using the previous methods. Jenn-Air states to hold it at a 30-degree angle to carefully remove the stain.
You may have melted the bottom of the pan you were using into the glass. Copper bottom and alum pans sholdnot be used at high temps on a glass top. (never use porclin or glass pots)High temps can etch(mark or discolor) the glass.
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The soot stains come from the air mixture, that will show too much yellow flame tips, just adjust the air intake, too have an idea how much to adjust it, and also it wouldn't hurt to clean the flames holes by sticking a pin. Alos make sure you have the right fittings converters. It's the grill LP Gas or Natural?
Hope this help
Tupper Lake NY
It sounds like the burner needs to be replaced. When they burn out sometimes they short out to ground. The cooktop will have to be removed from the counter and the glass top opened. You will probably be able to see where the element is burned out. Replace it and you should be fine. If it is too expensive to fix just disconnect the wires to the burner where they attach to the control . Then you can use the remaining burners. I really don't know what a replacement burner costs. An open coil is around $30.
first try putting pans on top and see what they do you should not operate these type of eyes with nothing on them as you will burn out the sensors in the eyes if nothing is there to reflect the heat back to them if it does the same thing with pans on them then you will have to replace the elements