Question about HP Officejet 6310 All-In-One InkJet Printer

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Screen says "No Scan Options"

I have used the scanner before, so I know it was working, but now the screen message is "No Scan Options". TWhat to do?
Thanks

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  • elizabethlew Feb 12, 2009

    me too,

    i've tried scanning before, but it just couldn't work now...it only said NO SCAN OPTIONS blablabla, troubleshoot

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I had the same problem. I had stupidly not checked and the USB wire had somehow unattached itself, and the connection was broken.

Posted on Feb 16, 2009

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The first thing I would  do is reinstall the software and update the drivers. See link below:
http://h10025.www1.hp.com/ewfrf/wc/product?product=1119598&lc=en&cc=us&dlc=en〈=en&cc=us

Posted on Feb 16, 2009

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I have a canon MG5220 printer and unable to scan properly the messages I receive are saying Scanner turned off, disconnected from LAN, code 2,145,50. Printing pictures and all other printing jobs work...


Regarding the Cannon scanner error 2145,50. I note you have tried to fix this, but failed. The actual problem is that the scanner will not communicate with the computer correctly if it is connected through a USB hub. A direct connection to the computer cures it.
I know, I had that problem. I am a retired elctronics design engineer.

Mar 07, 2011 | Canon Pixma MG5220 InkJet Printer

2 Answers

Which software to scan ?


Down load the software for your windows 32 or 64 bit here:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=1138373&

You need the full package to use the scanner.

To scan a picture or document, follow these steps: Step one: Load the item to scan You can scan from the scanner glass or from the ADF (Automatic Document Feeder) tray, if your product has one.
  1. Make sure that the product is connected to the computer.
  2. Turn the product on.
  3. Load the picture or document:
    • Scanner glass : Place the item with the print side down on the scanner glass, and then position it according to the engraved guides around the glass (usually on the right-front corner or the left-front corner). Close the scanner lid.
    • ADF : Place the item into the document feeder tray. The printed side faces up and the top edge goes into the tray first. Adjust the width guides to fit the item. CAUTION: Do not load photos in the ADF. Use the scanner glass instead to prevent damage to photos.
Step two: Scan the item
  1. Open HP Solution Center with one of the following methods:
    • Click Start , click All Programs , click the HP folder, and then click HP Solution Center
    • Double-click the HP Solution Center icon (c01810967.gif ) on your desktop.
  2. If you have more than one HP device installed, click the tab or icon for the product that you are using to scan.
  3. Use one of the following methods to start the scan:
    • For photos or artwork : Click the on-screen Scan Picture "button" in HP Solution Center.
    • For a text document with or without graphics : Click the on-screen Scan Document "button" in HP Solution Center.
    A screen displays to prompt for scan settings. If a settings screen does not display before the scan starts, a preference was set to bypass the prompt. To adjust settings, follow these steps to turn the prompt back on:
    1. Cancel the scan, return to the home screen of HP Solution Center, and then click the Settings option.
    2. For the HP Solution Center "button" that you are using ("Scan Picture" or "Scan Document"), set the option to prompt for settings each time you scan, and then click OK .
    3. Start the scan again.
  4. Read through the various options for the scan settings. Make selections for at least the following items:
    • Scan to: Select your scan destination from the drop-down list.
    • File Type: Select the file type from the drop-down list.
    • ...Save Options...: (available only for certain "Scan to" destinations): For example, if you are saving to a file, click this option to select your Save Location .
    • Show preview...: Select this check box if you want to see a preview before the actual scan.
    c01940398.gifImportant : HP Solution Center software versions vary, depending on the age of your product, and whether you installed updated software after the initial setup. For specific instructions on all the settings the software offers, click the Help button on the home screen or settings screens in HP Solution Center.
  5. Click Scan . The preview screen might display, if you selected an option to show a preview. Use the options on the preview screen to make any desired adjustments before you complete the scan.
After the scan completes, it goes to the destination that you specified in the settings. hpweb_1-2_plus.gifhpweb_1-2_minus.gif Using the scan button on your printer HP recommends that you first get comfortable with using the "Scan Picture" and "Scan Document" on-screen "buttons" in HP Solution Center as explained in the previous steps. By doing this, you determine the scan settings that you use most often, and then you can more easily set up the scan button on your printer. c01940398.gifImportant: Before you use the scan button on your printer, use HP Solution Center to create the settings for that button . For example, you need to decide whether you want a settings prompt screen and a scan preview for each scan. Also, you must create the list of "shortcuts" that you want to display on the front panel of the printer. To get started, click Settings , click Scan Settings , click Button Settings , and then click the tab for Front Panel Scan Buttons . Read through the options, and then create the settings that you want.

Mar 03, 2011 | HP Officejet 4355 All-In-One InkJet...

1 Answer

Comp freezes and "no scan options" message


try downloading the 2 firmware patches fro hp. go to www.hp.com select support, drivers and downloads, enter your printer model, and select your os. Halfway down the next page is the firmware section. Download and install.

Aug 08, 2009 | HP OfficeJet J4580 All-In-One Laser...

3 Answers

Cant scan??


if installed right it should bring up the program on computer when you change printer to scan and hit start. should be able to select computer on scanner after you switch function to scan on printer.

May 21, 2009 | Brother Multi-Function Center MFC-240C...

1 Answer

Scan in color


Press the "Scanner" button. The new screen includes a button for "Scan Settings". Press that button; the next screen offers, among many options, a pair of buttons for "Tex/Photo" or "Full Color". Make your choice, then press "OK" and you're back to the main scanner menu and you scan as normal.

Everything is easy, when you know how. <s>


Frank

May 07, 2009 | Printers & Copiers

3 Answers

HOW TO SCAN THE DOCUMENTS IR4570 TO P.C ????


On the device you want to chose the SCAN option and set it to ONLINE.
You then need an application that does TWAIN scanning and aquire image data. Set your scanner device yo "Canon Color Network Scangear".
A freeware product you can use to test is irfanview
You would otherwise need to do an aquire / TWAIN scan from MS Word or Adobe Acrobat (full/pro) or another software that does TWAIN scanning.

May 06, 2009 | Canon imageRunner C3100 Copier

2 Answers

Scan save problem


Not sure if this will work however put the printer CD in the carriage (cancel the auto start). Then do your scan etc... as you normally would. My HP 6110 for some reason will not always see/grab all of the scanner files on an install. If the CD is in the carriage your scanner MAY see and grab them off of the CD when it actually needs them. If that works for you it should continue to work.

Hope that helps

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1 Answer

HP Photosmart 3210xi Scanning Issue


no scan options refer to device documentation to troubleshoot

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