Question about Uniden DECT 6.0 Cordless Telephone Expansion Handset

1 Answer

The phone reads Line In Use and I cannot make outgoing calls.

There is no dial tone but it is not the outside wiring, I already checked.
Something must have been pressed on the one of the phones. I have 3 bases.

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I have the same problem... God forbid you need to use it for an emergency! We have found that my neighbor has the same problem when you pick up the phone it sounds like an ECHO CHAMBER...we have purchased the (4) Pack set w/digital answering machine built in the base.
SOLUTION which we found to work is to unplug the power and the phone cord from the base for approx. (1) one minute, then reconnect the same.. It will take approx. up to a minute to recycle again and go back into the normal mode. Good luck... Mine is a peice of S*!T...UNIDEN should be asshamed of themselfs on this one... NOT WORTH $150 which I spent on it.. But I would by it at $2 (TWO) dollars and use it as a paper weight.

Posted on Feb 11, 2009

  • Gerry Russ Feb 15, 2009

    Our Solution :
    Thank you for using our system.

    (Unfortunately it seems that your product is defective. Please read the procedures outlined below for your service options.)


    To better serve you, our customers, Uniden Service Inc. does not repair cordless telephones or two-way radios. Rather than be serviced by a Uniden technician these products will either be replaced under the Uniden Replacement Program (In Warranty Customers) or offered a discounted replacement under the Uniden Loyalty Program (Out of Warranty Customers).


    Warranty Service

    In order to have your unit handled under "Warranty" you must provide the following items:

    Your name, phone number, and shipping address.
    The serial number and model number of the unit that needs warranty service.
    A copy of the receipt you received when you purchased the unit that needs warranty service.
    A credit card, money order, or check to pay for shipping and handling of the replacement unit.
    **If you do not have a copy of the receipt then we can not verify you as the original retail owner and can not verify the unit as being purchased "new". Therefore your unit will be handled via the "Out of Warranty" service procedure.**



    Out of Warranty Service

    In order to have your unit handled "Out of Warranty" you must provide the following items:

    Your name, phone number, and shipping address.
    A credit card to pay for shipping & handling and the cost of the replacement unit.
    Replacement Program

    The replacement program is designed to better serve Uniden customers by making it simple to start their service repair order and to get their issue resolved quickly. This program is used to handle IN WARRANTY customers by replacing your cordless telephone, accessory handset, or two-way radio without requiring you to send the product to a repair facility. When determining a suitable replacement the program takes into consideration the technology and features of the original model that is in need of warranty service. If the same model is available then it will be used to replace your unit, if the same model is not available then a comparable unit will be used to replace your unit. Your order will be processed when we receive a copy of your receipt either via fax or mail.

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1 Answer

My phone says "Line in use" but nobody is using it.


Some of my telephones will read "Line In Use" when the phone doesn't detect a dial tone. I like to use an old wired telephone to check whether the problem is with the cordless phone base or the phone line wiring.

First plug in the test phone and check for a dial tone. If there is no dial tone, try a different RJ-11 cable between the phone and the jack. If there is still no dial tone, use the test phone at another jack and check for a dial tone. If you have two jacks with no dial tone, find your incoming telephone service box. If you have a relatively new phone service installation, the service box will have RJ-11 jacks. Plug your test phone into the jack and check for a dial tone. If there is still no dial tone, contact your telephone company. They will repair an outside wiring problem for free. If the service box doesn't have an RJ-11 jack, you'll need to ask your telephone company to test the phone line for you.

If there is a dial tone at another jack or at the service box, you have an inside wiring problem. You can check for loose or broken wires inside of the jack. Most use either screw terminals or a punch-down design. For the screw terminals, strip another section of the unbroken part of the wire, if needed. Secure the wire under the screw. For the punch-down terminal, take off the cover. Then you'll need a tool that is available in most hardware stores in the electrical wiring section. Do not strip the wire; just place it over the correct place in the terminal and push it into the contacts with the tool. Trim off any excess wire with a small pair of small wire cutting pliers, if the excess wire is blocking the cover from fitting back onto the terminal. http://www.lanshack.com/wire_phone_jack.aspx has a good diagram of the wire color and pin assignments. If the wiring is okay at the jack, you'll need to check the rest of the wiring for problems. Since the broken wire might be inside the wall, you may want to have a professional check it out. Your telephone provider's technicians can do this for a fee. If you have a DSL computer line, you should check the DSL filter. If the filter is inside at the jack, you'll need to replace the filter. If it is out at the service box, your telephone company will do the replacement.

If there is a dial tone at the jack with the test phone, check the purchase date on the L401 system. If it is under warranty (1 year usually), contact Motorola. Otherwise, replace your Motorola phone system. It's generally not worth the minimum repair and shipping costs.

I hope this helps.

Cindy Wells
(I've had dial tone issues after lightning strikes (the DSL filter was damaged), mice eating wires (buried phone line) and due to county road crew/contractors who dug too close to the wire. The first two problems required phone calls to get a technician to fix the outside line. The last one gets fixed by the contractors/phone company as soon as they can.)

Nov 09, 2015 | Motorola L401 DECT 6.0 Digital Cordless...

1 Answer

Why no dial tone. Only static?


Check the phone line were it comes into the house there is usually a point where the phone connection from the the TELCO outside wires connects to the inside wiring.
Remove the inside wiring and test the wiring that is on the TELCO side. If you get dialtone the trouble is in the inside wire. If you don't get dialtone call TELCO

Aug 26, 2014 | Phones

2 Answers

Panasonic KX-T7730, we have a 824 phone system and cordless handsets (kx-tg1711) we cannot make outgoing calls on these handests but can take incoming calls and can transfer calls. how do we programme


  • Locate the program and auto-store button on your telephone. You will be using these to customize many of the features on your KX-T7730. The program button is used to enter or exit programming.

  • 2

    Program your outgoing line preference, i.e., the line you prefer to seize when you go off hook. Press "Program" "1" "1" "store" for no line. Press "Program" "1" "2" "Store" for an idle outside line. Press "Program" "1" "3" "Outside Line Number" "Store" for an assigned outside line. The outside line number will be a single or double-digit number that is set through your phone system.

  • 3

    Program your incoming line preference, i.e., the line you prefer to answer when you go off hook. Press "Program" "2" "1 "Store" for no line. Press "Program "2" "2" "Store" for ringing line. Press "Program" "3" "Outside Line Number" "Store" for an assigned outside line.

  • 4

    Program your flexible CO buttons. These are the inner row of 12 lighted buttons. Your outside lines need to be programmed to these--you can choose any of these 12 buttons in any order. Press "Program" "CO Button" "0" "Outside Line Number" "Store." The outside line number will be a single or double-digit number that is set through your phone system.

  • 5

    Program any other unused flexible CO buttons for an extension number or any frequently dialed phone number. Press "Program" "CO button" "1" "Extension Number" "Store" or "Program" "CO Button" "2" "9 + Phone Number" "Store". A "9" must be entered at the beginning of a phone number to tell your phone system to seize an outside line before dialing, e.g., "9-1-212-555-1234."

  • 6

    Locate the programmable feature buttons (the row of 12 solid buttons on the right). These buttons are basically one-touch buttons that can be set for extension numbers or phone numbers. Press "Program" "(PF) Button" "Extension Number" "Store" or "Program" "(PF) Button" "9 + Phone Number" "Store." Remember to press "Program" again to exit programming.

  • 7

    Locate your "FWD/DND" button. This button is used for setting "Call Forward" or "Do Not Disturb" on your telephone. To set call forwarding, go "off-hook" either by lifting the receiver or pressing speakerphone. Make sure you go to intercom and not an outside line. To forward all calls, go off-hook, press "FWD/DND" "1" "extension number" (the extension number that you wish to forward all your calls to) "#". After you hear a confirmation tone, place the receiver on-hook. The steps to set call forwarding for busy/no answer are the same as above, except you will press "2" in place of "1". To cancel call forwarding, press "0" in place of "1".

  • 8

    Program "Do Not Disturb," which stops your phone from ringing--any callers will just hear a DND tone. To program, go off-hook, press "Program" "4" "#" on-hook, to set. Press "0" instead of "4" to cancel.

  • 9

    Locate the message button--this works in coordination with your message light at the top right of your telephone. If the light is lit, press "message" to hear a message left to you either by another extension or a voice mail system. The message button can only be programmed as a message or one-touch button. To program as a message, press "Program" "Message" "3" "Store." To program as a one-touch, press "Program" "Message" "1" "Extension Number" or "Program" "Message: "2" "9 + phone number."

  • 10

    Return your KX-T7730 to its default settings by pressing "Program" "#" "*" "Store."



  • Read more: How to Program a Panasonic KX T7730 ' eHow.com http://www.ehow.com/how_7159736_program-panasonic-kx-t7730.html#ixzz1eYPzbevZ

    Nov 23, 2011 | Panasonic KX-T7730 Corded Phone

    1 Answer

    Handset doesn't have dial tone. says check TEL line.


    For this type of problem, you need to isolate the issue. It could be the phone, the inside wiring, or the outside wiring. I like to use an old rotary phone for testing but any basic corded phone should work. Get a new RJ-11 phone cable as well.

    Unplug the base unit and plug in the test phone to that jack. Check if you get a dial tone. (Try a new cable if the initial one doesn't work.) If your test phone has a dial tone, then the problem is isolated to the cordless phone. (If the test phone works with the new cable, do check if Uniden works with that cable.) Modern phones are not designed to be fixed by the consumer. If the phone is under warranty, contact Uniden Customer Service. (Otherwise decide if the costs are worthwhile for you; there will be a significant delay before the phone is returned/replaced.)

    If you do not get the dial tone, you need to track down the wiring issue. Next move to another jack on the phone line and check if there is a dial tone on your test phone. If there is a dial tone, you have isolated the problem to the jack or the wiring to the jack.

    If there is still no dial tone, find where your telephone service comes in to your building. If you can, open the box. Determine the type of connection used there. If you are lucky, you will find a RJ-11 jack for your phone line. Plug in your test phone and check for a dial tone. If there is no dial tone, contact your telephone provider. They will fix this outside problem for free.

    If the connection is not a RJ-11 jack, you will need to call the telephone company so that they can determine if the problem is inside or outside.

    If you do have a dial tone, then the problem is with the inside wiring. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. http://www.lanshack.com/wire_phone_jack.aspx has clear pictures of the wire color to pin pattern.

    You may want a professional to check the wires inside the walls. Your telephone provider will do this for a fee.

    I hope this helps.

    Cindy Wells

    Jun 21, 2011 | Uniden Cordless Phone

    1 Answer

    My phone screen says check TEL line. I have two Uniden cordless phones and both of them have no dial tone.


    First be sure you have dial tone at the jack. Use a corded phone to do this with. If you do have dial tone then be sure you have ac at the outlet that the transformer is plugged in to. If there is no dial tone at the jack...go to your interface box outside and check for dial tone there....if none call the phone company. If you do have dial tone then you need to check your wires to the jack...or have the phone company do it for you. If you don't have ac at the outlet....check your breaker box or have an electrician check for you.

    Nov 07, 2010 | Uniden Cordless Phone

    1 Answer

    We have a no line message, and are not recieving phone calls. How do we fix that?


    You need to find out where the fault is. I like an old corded phone for this. Check if a different phone gets a dial tone at the jack and other jacks inside the building. If no dial tone inside, find where the phone service comes in. Open that box and if it has a RJ-11 connection, check if you get dial tone at the junction. (If you have an older service, you will need a special line tester to check the service.) If you have no dial tone at the service box, contact your phone company - there is a problem with the service. (It could be some idiot damaged a wire digging or something else.) If there is a dial tone at the service connection, you need to find the break in your inside wiring. Open up the jacks and check any visible wiring for loose wires or damaged wires. If there is no obvious damage, you will need to look at the hidden wiring (a professional to do the work might be best).

    Good luck.

    Cindy Wells
    (I've had dead phone lines outside the home from lightning (affected the DSL), an idiot road crew and one unknown malfunction. All of these were promptly fixed by the phone company technician.)

    Jun 18, 2010 | Vtech DECT 6.0 Cordless Phone with Digital...

    1 Answer

    My phone says check Tel Line


    Sounds like your telephone line might be dead. If you have a gray or tan telephone box on the outside of your house you can plug your phone in there to test the line. If you get dialtone then thrers a problem in your house wiring, if you don't get dial tone then the line is dead and you need to conact your telco provider.

    Apr 14, 2010 | Uniden DECT 6.0 Cordless Telephone...

    1 Answer

    Phone won't transfer to next free line when a second call comes


    If you are not getting a dial tone then something is holding the line off hook. Disconnect any other device you have on your lines and check to see if you get your dial tone back. If you still have no dial tone unplug each phone and check again. You may have to disconnect everything for a minute or two so the phone company will reset its equipment. Plug in your phones one at a time and check your dial tone every time you add something new.

    If you add something and you loose your dial tone immediately you may have a crossed connection in the wall socket, any splitters or in the phone plug. Check to make sure all of the wires in those sockets are straight before you plug in your phone wire.

    If you add your CC machine and everything is good but it fails after you run a transaction you will have to contact the supplier of your CC machine. It is not hanging up the line.

    Mar 22, 2010 | Panasonic KX-T7730 Corded Phone

    1 Answer

    House Phone not working


    It's not an assumption, it's fact. It's not their problem, it's yours, since you get dialtone at the box.

    With a meter or continuity checker, you could figure out if there is a short in the wire. Without those items, the best way to check it is to first look for a broken wire right at the interface. Then, if that's not it, plug the jack into the protector and IMMEDIATELY go to a phone and see if you hear dial tone. It will go to a busy if you wait too long. If you hear dial tone, then you probably have something off the hook or using the line. If it's still dead, then you probably have an open wire or short.

    Technical training is beyond the scope of this forum, but a "cheap" meter (VOM) from the "Shack" is probably less than $15. If you unplug the line from the box outside and set the reading to ohms, your meter should read infinity or no resistance on an idle line. After you get that condition and plug the line back in, a meter shold read 48-52 DC volts on a working phone line.

    Carl

    May 11, 2009 | Uniden Cordless Phone

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