Red outlines around, and zigzagging thru the picture.
Purchased a 4 year extended warranty thru Best Buy where purchased. Two weeks after warranty up, over Christmas started noticing problem, over next week, appeared to be more prevalent when using DVD surround system.(Yamaha DVX-S60). Disconnected DVD player and installed Toshiba SD-K860 DVD player from our bedroom, same problem.
It has gotten so bad that when we try to watch a DVD now, after show playing for short time, the darker areas of picture have been taken over mostly with red, and the frame outside picture area is red. On just regular TV programs, it is not as prevelant but still noticable that something isn't right.
George from Port Angeles WA.
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Re: Red outlines around, and zigzagging thru the picture.
If you were to put an all white image on the screen, would there be evidence of this red color in the picture? If so, its likely that the light engine has gone bad. One or more of the LCD panels inside has been damaged by the heat from the lamp. This is an expensive part to replace. It never hurts to contact the manufacturer for assistance.
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All DLP TVS are lemons really.Most the Convergence ICS,they use on the board held the picture together will alway die about 1 year or 1 1/2 year all way need it replace.The bulb have life spans but never reaches alway dies before than.
I ALSO HAVE A 52 INCH RCA (2 YEARS OLD) I HAVE TRIED ALL OF THE TIPS THAT HAVE BEEN DISCUSSED. LUCKILY I PURCHASED THE EXTENDED WARRANTY ON THIS UNIT.. AFTER A MONTH OF OVER THE PHONE TROUBLE SHOOTING FROM WARRANTY REPAIR CENTER THIS INCLUDED REMOVING THE BATTERIES IN CASE THE REMOTE WAS BAD. THEY FINALLY CAME AFTER IT YESTERDAY. THE PICKUP BOYS SAID THAT THEY ARE HAVING A LOT OF TROUBLE WITH THESE UNITS DOING THIS SAME THING. THEY ALSO SAID THAT SOME WERE BEING REPLACED WITH NEW ONES. NOT SURE IF RCA OR WARRANTY IS REPLACING (MINE WAS PURCHASED FROM BESTBUY WITH BEST BUY WARRANTY). IF ANYONE HAS SPOKEN TO ANYONE ABOUT A REPLACEMENT PLEASE RESPOND. I THINK IF THERE ARE SOME UNITS BEING REPLACED WITH NEW ONES WE ARE MORE THAN LIKELY GETTING THE SAME DEFECTIVE UNITS (WHICH WILL MORE THAN LIKELY WORK UNTIL OUT OF WARRANTY). I WISH THEY WOULD JUST GIVE REFUNDS OR CERTIFICATES TOWARDS NEW DIFFERENT UNITS MAYBE IF THERE WERE ENOUGH COMPLAINTS THIS MIGHT BE CONSIDERED.
I am having the same problem with my Sony. I bought it at Circuit City in November 2007 and the extended warranty, which I thought was for 4 years, has expired. Has anyone else had this problem, and how did you resolve it?
Here's the best way to get Sony's and/or the extended warranty company's attention and possible help.
Send an old fashioned letter to Sony and your extended warranty provider outlining the problems and your concerns regarding your TV. Make sure to prominently indicate that a copy of the letter is being sent to the complaint division at the attorney general's office in your state. After having to settle claims surrounding their optical block (light engine) issues Sony now understands that failure to address their customer's complaints may result in another judgement against them.
Mine did the same thing, and I was told that it was the light engine. Thank goodness I purchased the extended warranty because it would have cost me over $1000. Now I find out that the DM Board has gone out and it's going to cost me nearly $1000 to fix this. I will never purchase another Mitsu product again. $4000 spent and all I've got is a TV that won't work for another 6-8 weeks.
Keep talking to the factory, it is their product. Best Buy won't replace unless it is deemed not repairable and/or terms of the contract. You purchased the extra warranty because you most have felt that the TV might break down. Well, it did, now use the contract to repair your TV.
I had the same problem sounds identical. My warranty was up in a couple weeks when this happened so they came out and fixed it. They replaced the red converter IC. However just recently the blue and green is acting up??? My warranty is up now so thats a bummer.
It is a good possibility you damaged something on that PCB that had the IC's, I like to use an upgraded chip the STK394-160e that is designed for HD signal stresses. I dont know why they ordered the convergence board but I suspect it would have been ok, there are also 2 jumpers that need soldering JW10 and JW50 that supply power to the chips and they REQUIRE resoldering or it will fail again. Might try reseating the RED CRT board, check for cables that you may have unhooked to see if they are not seated in their sockets properly, double check every wire you unhooked, Make sure you used a Silicone Heatsink Compound on to the back of the IC's. I dont know what all you unhooked, but check the wires going between the CRT Boards. Check for cracks in the boards to make sure they werent flexed to much. Good Luck.