Question about Lexmark X3470 All-In-One InkJet Printer

1 Answer

Changed cartridge and printer says cartridge incorrect

Printer says cartridge incorrect

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  • dlyles Feb 13, 2009

    Same here

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  • 62 Answers

There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue.
The upgrade for the X3470 is available from Lexmark at: http://www.downloaddelivery.com/downloads/misc/Firmware_F061909_3430Series.exe

To install the firmware upgrade,

  1. Make sure the printer is ON and connected with a USB cable.
  2. Download and run the appropriate firmware upgrade for your computer.
  3. Be sure not to disconnect or power off the printer until the upgrade is complete

When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.
This works for 3400 Series printers. A similar patch is available for the X3550, X4550, and Z1420 models. See http://bit.ly/LoXxv

Posted on Jun 25, 2009

4 Suggested Answers

SOURCE: Right cartridge incorrect" and "Left cartridge incorrect

Many newer HP Printers internally keep track of your cartridges by a serial number embedded into the cartridge. When it's low, the printer remembers. This is entirely done within the printer itself, and not the printer software. Some printers EXPIRE the cartridges after 18 months according to the installation date even it is not empty.

Outrageous, but true.

A fix? Most HP printers will only keep 2 cartridges in memory, so if you have 2 extra cartridges, (even empty ones) you could cycle them through to reset the printers memory, and reset the ink level to full. Basically, even though you've refilled your cartridge, the printers has the cartridge's serial number stored in memory. This will reset it.

Posted on Jul 06, 2008

mnewelski
  • 8 Answers

SOURCE: Have a error message left cartridge incorrect

Hey!

Are you using Jet Tec ML32 Cartridge re-manufactured cartridges or genuine Lexmark Cartridge?

If it is the Jet Tec cartridge then it is known to be faulty - purchase a Lexmark cardridge and you should be fine.

If it is the Lexmark Cardridge then I would recommend taking all of the cartridges out, turning the printer off (from the power), turning it back on, inserting the cartridges again and checking if it works.

If none of the solutions work, then your cartridge is damaged and should be replaced.

Cheers,

Matt Newelski

Posted on Dec 08, 2008

don_farr
  • 1011 Answers

SOURCE: refilled cartridge , printer says right cartridge incorrect

Lexmark builds intelligence into their cartridges and printers to prevent the use of refilled cartridges.

Lexmark has never approved the use of anyone else's ink for their printers primarily because there is no way to prove the quality of the ink.

Please purchase a Lexmark cartridge.

Posted on May 09, 2009

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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Error: right cartridge incorrect


Left Cartridge Incorrect / Right Cartridge Incorrect
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A trick which may work is cleaning the contacts on both the cartridge and the printer.

Make sure you've switched it off first, I'd try gently buffing with a soft dry cloth first.

HP reccommend using distilled water and cotton buds, but not alcohol based cleaning fluids.

Allow the water to evaporate before replacing cartridge and switching on.

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I have installed a black 23 print cartridge in my x3550 printer, and it is indicating that the cartridge is incorrect, however, this is the same cartridge that is required.


Left/Right Cartidge Incorrect - huh? The printer is saying Left Cartridge Incorrect or Right Cartridge Incorrect,
and you are sure that you inserted the correct cartridge, a #23 or #24.


A small number of #23/#24 cartridges will report as Incorrect Cartridge because
of a manufacturing issue. There is a firmware upgrade available to fix this problem, and allow
the printer to accept the cartridge.


3500-4500 Series (X3550, X4550)


3400 Series (X3430)


1400 Series (Z1420)


To apply the upgrade:

  1. Make sure the printer is turned ON and connected with a USB cable.
  2. Download and run the appropriate update program using the links above.
  3. Be careful not to disconnect or turn off your printer while it is being updated.




When the update is complete the printer should automatically restart and accept the #23/#24 cartridges.

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Lexmark builds intelligence into their cartridges and printers to prevent the use of refilled cartridges.

Lexmark has never approved the use of anyone else's ink for their printers primarily because there is no way to prove the quality of the ink.

Please purchase a Lexmark cartridge.

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The Error is incorrect or Invalid .
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Display shows: printer cartridge incorrect


It seems like you are using incorrect printer cartridges.....

Make sure that part number on ink cartridges should be :

MK990 Cartridge, Ink, Standard, Series-9, Black CTRG,INK,STD,SERIES-9,BLK 0 1 0 Yes 1 N MK991 Cartridge, Ink, Standard, Series-9, Color CTRG,INK,STD,SERIES-9,CLR 0 1 0 Yes 1 N MK992 Cartridge, Ink, High-Yield, Series-9, Black CTRG,INK,HIYLD,SERIES-9,BLK 0 1 0 Yes 1 N MK993 Cartridge, Ink, High-Yield, Series-9, Color CTRG,INK,HIYLD,SERIES-9,CLR 0 1 0 Yes 1 N MK995 Cartridge, Ink, Series-9, Photo

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hope this helps you.

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Right cartridge incorrect" and "Left cartridge incorrect


Many newer HP Printers internally keep track of your cartridges by a serial number embedded into the cartridge. When it's low, the printer remembers. This is entirely done within the printer itself, and not the printer software. Some printers EXPIRE the cartridges after 18 months according to the installation date even it is not empty.

Outrageous, but true.

A fix? Most HP printers will only keep 2 cartridges in memory, so if you have 2 extra cartridges, (even empty ones) you could cycle them through to reset the printers memory, and reset the ink level to full. Basically, even though you've refilled your cartridge, the printers has the cartridge's serial number stored in memory. This will reset it.

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