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Re: no suction when hose is removed from base
Most suction problems are caused by a clog from picking up something you probably didn't see or if you have pets an accumulation of pet hairs!
To clear it out take a metal coat hanger and unbend it til it's straight, then bend the end and tape it so when you push it through to unclog your vac it doesn't rip the hose.
Push the coat hanger in from the bottom brush area through the opening where the suction is. Also push it in and out anywhere else you can......You'll probably find something clogged....keep working it til it loosens and intermittently turn on the suction.
If you have a second vac with a hose, use that hose for suction on the clogged vac!
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There is a ball valve between the wand hose and the base hose. It can get stuck in the "base" mode, which won't then redirect suction to the wand hose. There is a spring under the cup that the open end of the hose rests in. When you release the wand from the holster with the one-touch quick release, that spring pushes the cup up and turns the ball valve to the wand setting.
Unplug the vacuum.
Using the one-touch quick release, remove the wand from the holster.
Verify that the wand "cup" is indeed in the higher position. Do this by pushing on the bottom of the cup with your finger. It should easily depress.
Remove the wand hose from the main unit using the quick disconnect feature. Put your fingers into the hole and feel to the right. You will feel the closed valve, verifying that it is stuck in "base" mode.
Using a screw driver, insert the tip at the TOP of this valve and gently pry it downward. This shouldn't take much force.
Reassemble the hose wand using the quick connect feature and reholster the wand.
Plug in the unit and verify that the base unit has suction.
Remove the wand from the holster and verify IT has suction.
It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.
For the full blockage procedure please visit the support section on our website at www.dyson.com.
Hi there, it sounds as though the wand handle is blocked. To test this, remove the wand handle from the hose and test the suction at the top of the hose. If its strong here, then you will need to remove the blockage from the wand handle. If the suction is still poor, you will need to remove the hose by pressing in the catch on the hose cuff near the base of the machine and removing any blockages.
the intake hos at the bottom might be clogged.first take all the filters out and disconnect the hos completely from the vacuum,then check and see if you have suction.the intake hose is the clear looking one at the bottom that wrapps itself up from the base to the backside of the upright.you can use a coat hanger to push out the clog if there is one just bend the tip till its rounded.work it down into the intake hose from the back.after removing the hose and the filters you should have suction.just make sure all the filters get cleaned .you can blow out the hose with a garden hose
It is possible that the hose at the base has deformed under suction and is blocking the airflow. I have found this to be the case on mine. Air is being drawn in from a bypass valve near the base and to the left of the hose so it makes a suction noise but does not have any pull at the nozzle.
You will have A blockage in either the wand or hose, completely remove them from machine the hose unclips at the bottom back of machine,
Now switch machine on with this removed if machine sounds ok then remove the blockage from hose or wand.
If machine still poor suction & noisey with hose & wand removed check the (U) shaped inspection port for blockages.