Question about NEC Electra Professional ETW-16DC-2

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Caller ID for NEC Electra Professional Level I System (KSU)

Does the NEC Electra Professional Level I system (KSU) have the capability of sending caller ID information to seven D Term Series E-16 Button phones (with 3 line display) if the caller ID information is coming from the Central Office? Do I need to get a card for the system, or is the system too old to handle caller ID? Thanks.

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  • Anonymous Mar 25, 2014

    caller id not display incoming number show only ringing no number..how to set

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Only if your key system has caller id cards installed.

Posted on Feb 07, 2009

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Posted on Jan 02, 2017

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1 Answer

NEC Electra Elite IPK B64-U20 KSU


I have a PRI and am asking the same question. I do know that you do have to go into programming to set this up. You also have to have a COIB card installed for this to work for standard Direct Inward Dial lines.

Apr 18, 2013 | NEC Electra Professional ETW-16DC-2

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WE HAVE NEC PHONE SYSTEM AT WORK. MY PHONE DOES NOT SHOW CALLER ID. HOW DO I ACTIVATE THAT FEATURE?


You cannot unless you subscribe to Caller ID from your loca ltelephone company. That is a feature that you .have to pay for

Feb 24, 2011 | NEC Electra Professional ETW-16DC-2

1 Answer

Function


If your main system cabinet (in some closet somewhere) is plastic, you have the NEC Electra Professional Level I system and the DND cancel procedure is <FNC>, 60, <FNC> when the phone is idle. If your main system cabinet is metal, you have the NEC Electra Professional Level II system and the DND cancel procedure is <FNC>, 69, <FNC> when the phone is idle. You can also press "42" while hearing intercom dial tone. The most common cause of accidentally setting DND is by dialing "40" while hearing intercom dial tone (Level II system).There is a slim chance your main system is not the Electra Professional series. If either of the above do not work, let me know.

Jan 15, 2009 | NEC ETW 16DC-1 Corded Phone

1 Answer

I don't know how to use redial


The Last Number Redial feature is invoked by pressing the <LNR/SPD> button then the "*" (asterisk). This is true whether you have the NEC Electra Professional Level I or Level II system. To know what other features are available depends on the system. If you know where your main control box (KSU-Key Service Unit) is, the Level I system has a plastic cabinet, the Level II system has the metal cabinet.

Jan 02, 2009 | NEC Electra Professional ETW-16DC-2

1 Answer

How to I forward incoming calls on my phone to a cell phone 3?


Call forward, off-premise is available on the NEC Electra Professional phone system if you have the Level II system (metal cabinet, not plastic) and you have system software level 700 (7.00) or higher. To get your system software level, press <FNC> - 3 from any display telephone when idle. The procedure to forward is (with phone idle): press <FNC> - dial 60, dial trunk access code (usually - 9), dial telephone number, press <FNC>. Additionally, your station class must be set to allow this feature (by default it is not allowed) and you may need trunk-to-trunk capability turned on in system programming (which is also, by default, not allowed). Hope that all helps.

Dec 30, 2008 | NEC Electra Professional ETW-16DC-2

1 Answer

NEED TO KNOWN WHICH NEC SYSTEM I HAVE


If your question is what specific system you have, it is the NEC Electra Professional. If your main control box (called a KSU - Key Service Unit) is a plastic cabinet, you have the Level 1 system. If your KSU is metal, you have the Level II (2) system.

Dec 27, 2008 | NEC Electra Professional ETW-16DC-2

1 Answer

Can't find caller id function on NEC ETW-16DC-1 BUSINESS PHONES SYSTEM


You have to make sure the phone system you have has CID cards in it. What kind of card is in the Electra phone system.

Sep 08, 2008 | NEC ETW 16DC-1 Corded Phone

1 Answer

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On this system since it is an older NEC you will need to purchase some special boards that go into the system and then this would have to be programmed. This is not a task for the untrained.

Sep 04, 2008 | NEC Electra Professional ETW-16DC-2

1 Answer

Caller id recall


To redisplay the Caller Id Number, press the Line button again.Caller ID Scrolling is possible if you have a MIF-F(C)-10 card in the system and you have a Scroll key programmed on the phone. If you need further assistance, let me know.

Aug 27, 2008 | NEC Electra Professional ETW-16DC-2

1 Answer

Electra professional nec


I am making the assumption that only line 1 has caller-ID. Both of my suggestions require services on the phone lines themselves, and not thru the phone system.
  1. Line 1 needs features on the line to allow three-way calling. Then you would hit the Recall key after answering to send a Flash to the Central Office to dial the 2nd number. This takes the transfer away from the phone system and puts it on the CO. This requires more time and effort on the staff answering phones, and if a calls comes in while this is in progress, it's going to roll over to another number in the hunt sequence anyway.
  2. Get Caller-ID on all lines.

Jan 11, 2008 | NEC Electra Professional ETW-16DC-2

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