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have you at any time uses the touchpad? or not at all? ofcourse it should be working, you can bring it to the technician of the store where you brought it to fix the touchpad, it is better to see the unit athand to check what the cause. thanks and have a nice day.
The phone is alive but seriously ill with a viral attack. Or whatever caused the firmware to get corrupted. get it re-installed. Do not do it yourself as it is risky. Although it is permitted by Nokia. I lost my E61i doing it. get it done fron Nokia Care. It takes them about half an hour. Cost I cant tell you in the absence of your location.
Take it to the repair shop. My son's KF510 did the same. I await the results of the autopsy!
It started to play up almost straight away when he bought it a month ago. Last night it failed to go past KF510 logo then goes to a low level purple screen. Removing the battery seemed to fix it prior but not now!
pull the battery from it for a little while , if that don't do it its probably a display chip inside and it can't be replaced , they have been having problems with the screens on these phones , does the phone still work for recieving and sending calls? its not likely but not impossible the screen went