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Photoshop Elements 7 on Vista-64 freezes when saving files

It doesn't always freeze, but does every 3rd or 4th attempt. After that the computer must be shut down via power switch. It worked fine for the first two weeks or so.
Many thanks!

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  • namegreb Feb 06, 2009

    Looks like I had too long a subject line and some info was cut off.
    Photoshop Elements 7 freezes when saving files.
    This is on a new Toshiba laptop with 3GB RAM and Vista-64 bit.

  • namegreb Feb 07, 2009

    Thanks for your suggestion.

    It looks like deleting the preferences file might work. For other folks who might need this info, try this:

    1. Got C:\users\{username}\AppData\roaming\adobe\Photoshop Elements\7.0

    2. In the 7.0 folder, find and rename the editor folder to "editor-old"

    I'll follow up when we determine if this actually continues to solve the problem.

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Hi..the solution to this problem is by re-installing
the software again.once u re-install the software
everything will work correctly without any type
of problems.This is the best solution to this
problem.It will solve the issue.
try it out..
rate me..

Posted on Feb 07, 2009

  • Hariharanath V Feb 09, 2009

    hi..install it again,it will work properly.

    try this out..

    thanks..

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Hi see to that its a full version software bcoz trial version may cause some problem in saving ur files.. better try to download this software in website called filehippo.com... Its a complete version and it will be available in that site.. Try to download and start to work.. Freeze problem wont occur for next time...

thank u.. rate me!!!

Posted on Feb 07, 2009

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CLICK HERE for official ADOBE fixes to your freezing problem. Seems as if you have enough of the requirements to run properly.

Posted on Feb 06, 2009

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Make sure that your Photoshop software was made to work with your computer's operating system, because if it is not, it will give you a whole bunch of problems. Also, check how much hard drive space you have available because if you do not have enough, it will not allow you to save and it will freeze.

Posted on Feb 06, 2009

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Hi
troubleshooting system errors in photoshop can be found from the link

http://kb.adobe.com/selfservice/viewContent.do?externalId=kb405398

Posted on Feb 06, 2009

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Ok, you may need to update your vista to sp2.also, i would check my mem. you will need at least 1 gig of untouched free mem to run this correctly.oh, make sure you clean your registry before you reinstall this software. sometimes registry errors can cause these lock up along with old versions and lagging memory. Hope that helps ya:)

Posted on Feb 06, 2009

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A couple more generic troubleshooting steps to try:

- Reinstall in “simplified mode” with all background services, including anti-virus, disabled. (Seehttp://www.adobe.com/go/kb402603.)

- Run PSE as administrator (different than running in an account with administrator privileges or with UAC turned off).

- Try disconnecting all your USB devices except mouse and keyboard, rebooting, and seeing if you still get the problem. If you don’t, then reconnect the devices one by one until the problem occurs. That will at least identify the device causing the problem.

Note that Adobe officially doesn’t support PSE 6 on Vista 64:

http://www.adobe.com/go/kb403403

I haven’t seen any mention yet of support for PSE 7 on Vista 64. Their policy is more than a little deceptive, since the marketing literature and system requirements make no mention of excluding Vista 64. The PSE 6 Readme and a tech note refer to PSE 6 on Vista 64 without mentioning lack of support.

Posted on Feb 06, 2009

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Have you tried to make sure that all the updates are updated? Also Vista and Photoshop 7 do not get along that well so they can be kind of funny. I would try to make sure everything is updated first

Posted on Feb 06, 2009

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You need to upgrade your RAM memory.

Posted on Feb 06, 2009

  • rockfixya
    rockfixya Feb 06, 2009

    In all of these, in the step that has you uninstall and reinstall in simplified mode, do this as well:
    1. After uninstalling, remove any remaining traces of PSE manually, (http://www.johnrellis.com/psedbtool/phot... )

    2. When using “msconfig” to disable background services for running in simplified mode, be sure to disable any Microsoft Intellipoint services (Intellipoint is software for Microsoft pointing devices that isn’t essential, and it often conflicts with PSE).

    3. Then after installing in simplified mode, try running PSE in simplified mode after reinstalling. There might be a conflict with a third-party device driver or service.  

    If you call Adobe’s technical support and they can’t quickly identify your problem, they will most likely take you through these same steps. Note that they have a reputation for sometimes being way too quick to suggest reformatting your hard drive and reinstalling Windows.


  • rockfixya
    rockfixya Feb 06, 2009

    yes.... do all above steps.


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HI THERE,

better try to completyly uninstall the application and reinstall it again.

let me know

Posted on Feb 06, 2009

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Reload the software again.and delete all the unwanted files from the operating system.increase the memory(RAM)

Posted on Feb 06, 2009

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https://forums.adobe.com/message/6698481

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