Question about Braun Tassimo Espresso Machine/Coffee Maker

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Broken handle on coffee maker

I bought a Hamilton Beach coffee maker about 3 months ago.Yesterday when I went to pour a cup of coffee,The handle broke off. I was burned on my hands,my stomach and arm. It was not real serious but enough to blister.I would like a replacement.But I want the same kind.It is programable,has a pitcher on the back for water and under the name Ham. Beach,it has some squiggly word.At least I think it's a word.If you would like I can send the carafe to you.
Joan Uhl
348 N. Main St.
Amherst, Wi. 54406
715-824-3128

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Hi,
I hope you are ok after this.

I strongly advise you to find the address of the manufacturer's customer service department (google - or ask whoever you bought this from)
Then write a letter to them explaining this. You should be entitled to a complete replacement item free of any charge to you. - Not even pay for postage.

Tell them that it has injured you, and send the unit back - using recorded delivery (otherwise they may "loose" it)
Ask for a replacement item to be sent - plus the cost of returning the item to them. State clearly that it was a dangerous accident that caused you physical pain.

You should get a replacement sent to you within 7 days.

If not - contact a lawyer who will champion your case against the company. Any product that fails in a dangerous way - causing injury - is liable to pay compensation to you of several thosand dolars.

This is not acceptable - and they will be getting off lightly with sending you a replacement item. You may wish to add a comment about settling out of court for damages of under $1000 in addition to a replacement item.

Posted on Feb 06, 2009

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Posted on Jan 02, 2017

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