Question about Braun Tassimo Espresso Machine/Coffee Maker
I bought a Hamilton Beach coffee maker about 3 months ago.Yesterday when I went to pour a cup of coffee,The handle broke off. I was burned on my hands,my stomach and arm. It was not real serious but enough to blister.I would like a replacement.But I want the same kind.It is programable,has a pitcher on the back for water and under the name Ham. Beach,it has some squiggly word.At least I think it's a word.If you would like I can send the carafe to you.
348 N. Main St.
Amherst, Wi. 54406
I hope you are ok after this.
I strongly advise you to find the address of the manufacturer's customer service department (google - or ask whoever you bought this from)
Then write a letter to them explaining this. You should be entitled to a complete replacement item free of any charge to you. - Not even pay for postage.
Tell them that it has injured you, and send the unit back - using recorded delivery (otherwise they may "loose" it)
Ask for a replacement item to be sent - plus the cost of returning the item to them. State clearly that it was a dangerous accident that caused you physical pain.
You should get a replacement sent to you within 7 days.
If not - contact a lawyer who will champion your case against the company. Any product that fails in a dangerous way - causing injury - is liable to pay compensation to you of several thosand dolars.
This is not acceptable - and they will be getting off lightly with sending you a replacement item. You may wish to add a comment about settling out of court for damages of under $1000 in addition to a replacement item.
Posted on Feb 06, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jan 05, 2016 | Hamilton Beach 49995 FlexBrew Single Serve...
Jan 13, 2011 | Hamilton Beach 44755 12-Cup Coffee Maker
Nov 30, 2010 | Hamilton Beach Microwave Ovens
Jan 24, 2010 | Hamilton Beach BrewStation 47224 Coffee...
Jun 17, 2009 | Hamilton Beach Eclectrics® 40110 12-Cup...
Apr 26, 2009 | Hamilton Beach Stay or Go 45224 Coffee...
Dec 26, 2008 | Hamilton Beach Stay or Go 45238 10-Cup...
Aug 03, 2008 | Hamilton Beach (D50065)
Jun 07, 2008 | Hamilton Beach Eclectrics® 40110 12-Cup...
54 people viewed this question
Usually answered in minutes!