Question about Tomtom GO 910 GPS Receiver

1 Answer

The power turns on but the screen is blank

The green light is on and we have it plugged in but nothing shows up on the screen

Posted by on

  • Anonymous Feb 14, 2009

    The green light is on and we have it plugged in but nothing shows up on the screen..


1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

I had a similar problem after I fixed the top power button on my Nuvi 350. I had dislodged one of the tiny ribbon cables connecting the screen (in my case it was partially dislodged so the problem was intermittent).

Your problem could be different -- the screen itself could be damaged or something else could be wrong. Try the obvious first -- like the reset button on the back. ;-)

If your problem is like mine, here's how to deal with it......

First of all, the best instructions I've found for opening the unit are here:

I added to that thread some tips at the end, because though the instructions worked, I had a couple of minor tribulations following them - hopefully what I added will save some time.

Once the unit is open, note that there are three orange colored ribbon cables in the unit. DO NOT CREASE THEM. These are quite fragile.

One is for the antenna, two are for the touch screen. I think one is the "touch" part and the other is the "screen display" part, but I'm not sure.

These connect in a tricky way. There's a very narrow flip-up latch that runs the width of the cable right where it connects to the board. This is hinged like a piano hinge and can be flipped "up" carefully. The hinged side is away from the ribbon cable. You can carefully wedge up that latch and then the ribbon will slide in and out under it. Make sure the ribbon cables are slid in carefully but fully and evenly. They go in further than you might think. Then, keeping the ribbon cables well seated, close the hinge.

If you force things and it breaks, you're going to destroy the unit (unless you're MUCH better than I am at soldering on a new connector to the board). You might want to try using a pencil eraser to push that hinge closed as it has some give to it.

If you've never done anything like this before, consider the following general tips:

1. At every (and I mean every) stage, take a digital photograph of what you're doing. If you forget how it goes back together, you can look at your photos. Take way more photos than you think you need. You will not remember what you think you remember.

2. As Robert Persig once advised -- the most important thing is a comfortable place to sit and good light. In other words, take your time and enjoy the process of learning and doing it. If you try to rush or get frustrated, you'll do poor work.

3. Don't force things. They break.

4. If you fail, you're no worse off than when you started -- since the device is useless right now. If you succeed, you'll feel really great about it.

Best of luck.

Posted on Feb 08, 2009

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I had to buy a new in car charger for my navman s30,but when i plug it in to the sat nav & cigerette socket it keeps showing a computer,usb & navman picture.

  • Turn the Navman off by holding the power button in the upper left corner of the device until the screen goes blank.
  • Plug the unit into its charger using the USB port on the bottom of the unit. The battery indicator light next to the power switch should turn orange, indicating that the device is charging. Once the light has turned green the charge is complete. If the light does not turn on, verify that the car charger is plugged into a working outlet.

Jun 19, 2012 | GPS

1 Answer

My tomtom won't come on or no display the green light on the bottom is lite up when I plug it to power and to my computer but nothing on disply just blank screen

If the internal battery has been allowed to go flat, you will need to press and hold the on button for up to 5 seconds to get it to power up again

Oct 02, 2010 | Tomtom GPS

1 Answer

Device comes on but screen is blank...will not load menu

there is a small reset button on the bottom disconect the power hold in the rest button on the bottom of the unit and power it up this will reset it to the factory default

May 09, 2010 | Tomtom ONE GPS Receiver

1 Answer

Green power light comes on when you plug in car charger in but screen is blank

green power light is on charger or in GPS? IF it is in GPD that mean you have to push and hold the power button on GPS for about 1min and release and wait , if the green light is on charger that mean the GPS connector is bad and have to be replaced.

Sep 20, 2009 | Tomtom ONE GPS Receiver

2 Answers


your battery is gone requires new one.

Aug 20, 2009 | Navigon 7100 GPS Navigator GPS Receiver

1 Answer

Won't turn on

I have a 4250 that every so often the message would come up like I unplugged it, the one asking for a yes or no to go to stand-by. Then it just wouldn't turn on, I plugged it into my computer and the car lighter but nothing. Since it is a refurb I opened it up to see if anything was obvious, There was, the solder points for the power switch were cracked and loose. Bad solder job at the factory. I re-flowed the solder with a cheap soldering iron I have and it powered right up. I will post how I did it at my web site when I get a chance.

Mar 05, 2009 | Magellan Maestro 4040 GPS Receiver

3 Answers

Blank Screen

Same Problem. I fixed mine with a baseball bat, hammer, and a cold beer. Lesson learned: NEVER BUY DELPHI AGAIN. NEVER..... Tell your friends. Delphi = POS

Aug 10, 2008 | Delphi NAV200 GPS Receiver

1 Answer

No power to my ICN 520

Have you tried the reset hole? make sure there is nothing stuck in there that could be pressing on the button. When you press and hold the reset button the screen stays blank.

If you press the reset button does the unit turn on? Mine turns on when I press the reset button even after I turn the battery off then back on.

Hope this suggestion might help you restore functionality.

Jun 08, 2008 | Navman iCN 520 GPS Receiver

1 Answer

GPS Won't Turn On

I suggest any unit under warranty to be returned to its supplier or if they will not help, contact tomtom directly!

Download the latest updates from tomtom.

Dec 03, 2007 | Tomtom GO 300 GPS Receiver

Not finding what you are looking for?
Tomtom GO 910 GPS Receiver Logo

141 people viewed this question

Ask a Question

Usually answered in minutes!

Top Tomtom GPS Experts


Level 3 Expert

485 Answers


Level 3 Expert

7993 Answers


Level 3 Expert

66302 Answers

Are you a Tomtom GPS Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides