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Go to Control panel
Click on: Hardware and Sound
Click on: Devices and Printer
Click on your printer
Click on Adjust printing preferences
Then go to the Maintenance Tab at the top (should be last tab)
Then click Print a test page
You can also Align Ink cartridges from here and clean the Ink Cartridges
If that does not work then update the drivers:
Go to Start Type in box Device Manager Click on Device Manager in list Wait till list populates. Click on Imaging devices Right click on the printer Update the drivers by searching online
Refer to the following table Cause Solution How common* Contamination in the laser path 1. Clean the laser path. (Remove the laser/scanner assembly and clean the lens.) 2. Replace the laser/scanner assembly 8 Defective fuser. Replace the fuser assembly 3 Lack of toner or faulty toner cartridge. Redistribute the toner in the toner cartridge. If the problem continues, replace the toner cartridge. 7
# Hold the cartridge upside down, with the
bar-code label facing you and take a damp paper towel. # Use the towel to wipe the printhead of the
cartridge on the bottom (where the ink comes out). Wipe the printhead
horizontally in one direction only (left to right). # Continue doing this until it looks clean. # Then dab the cartridge on the towel to make sure
the ink is flowing. # Next, look inside the printer and locate the
carrier that holds ink cartridges. Caution: Make sure the cartridges are not
installed at this point.
1. Look for a shiny piece of metal underneath the
contacts at the back of the carrier. 2. Take a damp cotton swab (use water only!) and
wipe along the bottom of the shiny metal piece. Note: You may need more than
# Reinstall the cartridges, making sure you snap
them correctly into the printer.
Well I got good news and bad news for you. The good news first, this problem is common and is fixable. It has to do with aligning the page sensors and the DRUM. Now for the bad news, remember what you said DELL told you? "They said buy a new printer" guess what, they were not kidding, the work involved with adjusting the sensors and the DRUM, will cost you the price of the printer alone in labor. It is a tedious job and requires adjusting three systems in unison. I hate to tell you this but, DELL was correct, but if you don't think so, try to shop around for a repair shop to work on the problem, but first get an estimate.
Drum, fuser and power supply can contribute to this issue. check if you have the printer connected to a surge protector or a UPS. Laser printers are picky about surge protectors especially if they are not designed to handle the voltage.
try connecting directly to the wall the issue should get progressively better.
if you can rub the images off the paper then it's the fuser.
You can get the manuals for the 3100cn printer from the Dell support website (http://support.dell.com/support/edocs/systems/3100cn/en/index.htm). They include some troubleshooting steps for determining what is causing a number of different problems with the printer.
Did you make sure there was nothing blocking the toner on that side of the toner cartridges you replaced?
If you haven't already tried it, I would also suggest cleaning the printer to see if that fixes the print problems you are seeing. The User's Guide (in the link above) has a section describing how to do this.
If that doesn't fix things, run the tests for print quality and contact Dell support (contact information is in the manual, or on the Dell.com website).
Hopefully this will help you get the problem fixed if you haven't already done so.
Dell Customer Advocate