Question about Microsoft Windows XP Home Edition

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URGENT - Windows XP Home edition -ActiveX Control problem -URGENT

When I try to access certain pages for work, I keep getting

"This page provides potenitally unsafe information to an ActiveX control - your current security settings prohibit running controls in this manner - as a result, this page will not display correctly"...

I then get taken to an Adobe flash download page, where I proceed to try and donwload the flashplayer 8 needed.. but this very same message prevents the download from being processed correctly. I find Im having to keep doing 'system restores' on my sytem to back a few days to overcome this problem just so that I can get on for work - its becoming a nightmare!

Please help - uregent request


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This is a pesky problem with Adobe flashplayer that seems to be fairly recent. It's a real pain to fix. I'm beginning to wonder if it is not a virus of some sort.

On one of my computers, I had to back up my important files and re-install Windows XP. After doing that I went to Microsoft Update and kept downloading and installing updates and kept going back until no more updates were offered, it takes a while. Once that was done, I re-installed all my programs and defragged the drive (start>programs>accessories>system tools>disk defragmenter). I then installed and ran FIWW (Free Internet Window Washer) from

After everything was running smooth, I went to the Java website and downloaded and installed the latest version. With that done, I created a system restore point and went to the Adobe website and downloaded and installed the Adobe Flash Player. Everything worked great.

My experience was that I spent almost as much time trying to fix my old XP to get flashplayer to work than I did just to do a clean install of XP. If you are not in a position to re-install XP, here are some things you can try (don't get your hopes up):
1...Defrag your drive.
2...Back up all your data before proceeding! (You'll have to do this for a clean install anyway).
3...Go to: internet explorer (or whatever browser you use), click on "tools", then "internet options", then select the "security" tab. The "Internet zone" icon should be selected, if not, click it and make sure that your security level is set to "medium high". This is the default XP setting. If the "default level" box is grayed out, you're ok. Click ok.
4...Go to the Java website and check to see if you have the latest version. (Sun Microsystems)
5...Go to Windows Update site and download and install all updates and keep going back until all updates are installed.
6...Go to the Adobe website and download and run the flash player _uninstaller_.
7...Bite lip and go back to Adobe website (do this directly, don't go through another website) and try to re-download and install the flashplayer (if you're lucky, you're done here).
8...If that doesn't work, run the Adobe uninstaller again, then go to and download the Free Registry cleaner and run it. Then repeat step 7. If you use another registry cleaner, be careful, as some of them are too agressive and do more harm than good. I'm not pushing Eusings software. I use it because it's free and in all the years that I've use their software, I've never had a problem.

Posted on Feb 06, 2009

  • Bob
    Bob Feb 06, 2009

    Thanks for the positve feedback and taking the time to vote. Not only did you increase my rating, but, thanks to your efforts, this solution goes out on Google as a FixYa so others with the same problem can get a free, fast, and accurate fix. It looks to me that atthaullah's solution should work too, as downloading all of the Windows updates includes updating the root certificates and updated signed active x controls.



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The Lookout Web Client is implemented as an ActiveX Control. ActiveX Controls can execute any code on a local computer from a webpage (they can even delete files), so you should always be familiar with the origin of the control that is being loaded. There are two types of ActiveX Controls: unsigned and signed. Signed controls keep information about their origin (see the last picture below), while unsigned controls do not. Because the signing technology guarantees that the signature cannot be falsified (e.g., by a hacker), signed controls are usually considered safe.
Lookout 6.0 and higher uses a signed web client ActiveX control and is considered safe by Internet Explorer under the default settings. If the security settings have been changed (either by the user or system administrator), follow the procedure below.
Lookout 5.1 and earlier uses an unsigned web client ActiveX control. By default, Internet Explorer prohibits downloading and running unsigned ActiveX controls on your computer for security purposes. If you are familiar with the download, then you can relax the security settings.

  1. In Internet Explorer, Go to View (or Tools) » Internet Options » Security » Trusted Sites
  2. Click the Sites button.
  3. Enter the URL of the Lookout Web Client.
  4. Deselect Require server verification (https:),
  5. Click OK to return to the Internet Options.
  6. Make sure that the Trusted Sites security level is set to "Low".
    • If you do not see the slide bar for the level, click the Default Level button.

Or Try This

To resolve this issue, unregister the Comcat.dll file by using the Regsvr32.exe utility with the /u switch as in the following example: regsvr32 /u C:\winnt\system32\comcat.dll and rename the Comcat.dll file in the %SystemRoot%\System32 folder.

After you unregister the Comcat.dll file, reinstall Internet Explorer.

For information about how to rename a file, click Start, click Help, click the Index tab, type renaming, and then double-click the "Renaming files" topic.

If you remove Internet Explorer before you reinstall it, be sure to rename the Comcat.dll file after removing Internet Explorer.

Posted on Feb 06, 2009

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