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Posted on Feb 06, 2009
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I was using my gateway and the screen just went white

I restarted it and now the screen is black and it does not make the normal starting up sounds, it just sounds like its on but nothing is happening.

  • 4 more comments 
  • cali_girl196 Feb 06, 2009

    I am not sure what the contacts of the battery are

  • cali_girl196 Feb 06, 2009

    I put the cd in and it still will not start up. None of the normal starting up sounds, the screen is black

  • cali_girl196 Feb 06, 2009

    I dont know how to do that, and the screen is completely black, nothing seems to be going on except that it sounds like the fans are on

  • cali_girl196 Feb 06, 2009

    how do I know if I am in safe mode it the screen is black

  • cali_girl196 Feb 06, 2009

    what do you mean by resit the ram? what is the ram?

  • cali_girl196 Feb 06, 2009


        remove the battery and powerup using the AC adapter only;

        remove battery, remove AC adapter/charger, remove memory, let it be for about half an hour;

        clean the gold pins of the memory using a hard pencil eraser

        use a dry clean old toothbrush to clean the memory slots and the memory itself.
    where is the memory, how do I remove the memory


×

9 Answers

Jason Morris

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  • Master 362 Answers
  • Posted on Feb 06, 2009
Jason Morris
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Hi cali girl196,
I am happy to help,
You will need to remove the Memory port cover from the bottom of the computer, It may take a small phillips head screw driver. Replace the cover and start the computer up. There should be enough onboard memory to start up. If you are able to start you will then need to replace the memory one simm at a time if you have more than one.
Your memory should look like this.
I was using my gateway and the screen just went wh - bcbdb0f.jpg

Let me know what you find
Lone99star

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/jason_77a19afa8d604dee

  • Jason Morris Feb 06, 2009

    Sorry, I meant for you to take the memory out of the computer then replace the cover.

  • Jason Morris Feb 06, 2009

    Here is a link to the installation manual


    http://support.gateway.com/s/Mobile/Q106...



    It will explain how to remove the memory.
    Once you have removed the memory try to start the computer.
    Let me know what you find.
    Lone99star

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  • Master 1,913 Answers
  • Posted on Feb 06, 2009
Anonymous
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When upower up the computer press F8 key then u see safe mode and other menu then enterin enable vga mode.then hange disaply resolution to 1024*768
then apply and ok.

  • Anonymous Feb 06, 2009

    and if u not get any disaply if u r not able to enter in that enu then u have open your cpu case.

    then refix all connectin .refix RAM.clean all dust from it .and also clean procesor.then put your cmos cell for 15 minutes to reset the bios then it reset .then refix cmos cell.then start your computer .u can do it.
    RAM is in cpu.u see there i chip siited in slot.there are may be 2 or 4 slot check on mother bord in cpu.

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  • Gateway Master 13,435 Answers
  • Posted on Feb 06, 2009
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Follow my instructions exactly to get the laptop to start up again. Also please accept my solution if you got it working.

Solution 1
Unplug the AC adapter and battery
wait 5 minutes, plug in the ac adapter and try starting up?

if the problem is not solved go to solution 2


Solution 2
Again unplug both
Now turn the laptop over and locate the ram cover
unscrew the ram cover and remove it. Snap the ram modules out of the laptop.

now with no memory installed at all. Close the ram cover but don't attach the screws.

turn the laptop over, plug in the ac power try starting up.

Ok unplug the ac power, the laptop was not supposed to start up like this.

Insert the other ram module back into the slot, turn the laptop over and plug in the ac adapter again.

Now try starting up, you should get picture.

If you get picture please accept my solution, and if you need further help let me know.

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  • Master 6,966 Answers
  • Posted on Feb 06, 2009
Anonymous
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Hi and welcome to FixYa,

A few things you can try:

  • remove the battery and powerup using the AC adapter only;
  • remove battery, remove AC adapter/charger, remove memory, let it be for about half an hour;
  • clean the gold pins of the memory using a hard pencil eraser
  • use a dry clean old toothbrush to clean the memory slots and the memory itself.
carefully;Good luck and thank you for using FixYa

  • Anonymous Feb 06, 2009

    Hi have you tried running the laptop with just the AC adapter only?

    As to removing the memory, flip the laptop over and remove the panel/cover/lid as shown below. This would be the biggest of the covers/lid from the center towards the top right.

    The memory would be on the left side

    Cheers.


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  • Master 3,614 Answers
  • Posted on Feb 06, 2009
Anonymous
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If you were familiar with the parts. remove the memory strip of the unit and clean the contact and put it back again.

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  • Master 2,785 Answers
  • Posted on Feb 06, 2009
Anonymous
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Plz shut down your system then unplug the power cable and then open the cover and resit the ram, then try to boot it, if you problem is not solved then, follow the same procedure and remove the ram and now you try to boot if you can get any beep sound, then your motherboard needs repair.
If the you cant find any beep sound just check is your system fan is running or not, if it is not running then you have problem with your power supply.
Hope you will post back your findings

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  • Master 679 Answers
  • Posted on Feb 06, 2009
Anonymous
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Hi,
press F8 when your laptop starts, and try to go in windows safe mode.
let me know if you are able to go in windows safe mode.
Thanks

  • Anonymous Feb 06, 2009

    It seems some internal hardware problem.....
    Like..RAM
    or some internal wireing problem...
    (a cable pass through lower part to upper screen part ...)
    so first of all check all connections of cable.

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  • Master 495 Answers
  • Posted on Feb 06, 2009
Anonymous
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Put a disk in CD-ROM drive and then restart it again.

  • Anonymous Feb 06, 2009

    Do you have tha OS cd with you. Put the CD and it will automatically start loading your OS. You can then select to repair your windows OS.

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  • Posted on Feb 06, 2009
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Hi
Remove the battery for 20 minutes ............and clean the contacts of battery and insert it and start your notebook.......

  • Anonymous Feb 06, 2009

    It is the metal contact you find it when you remove the battery .....clean with cloth ...and reinsert battery....

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