Question about Compaq Presario 700 470024-192 Notebook
I HVE AUDIO DRIVER PROBLEM IN MY NOTE BOOK. WID IN 3 MONTHS I VISIT TEN TIMES TO HP WORKSHOP. THEY SOLVE MY PROBLEM VERY EASILY BUT PROBLEM IS THAT I HAVE TO FACE THIS PROBLEM EVERY WEEK .THEY HAVE ALSO SHOW ME THE LOCATION OF DRIVER BUT ITS REINSTALLATION GET FAILED EVERY TIMES PLZ HELP ME.I M REALLY UPSET OR PROVIDE ME AUDIO DRIVER ON MY EMAIL ADDRESS PLZ .I WILL BE HIGHLY OBLIGED TO U FOR THIS .
Well, reinstallation of the driver over and over again is certainly not an option. If this laptop has been to HP 10 times (omg) for service, this is way too much.
I used to work for an HP call centre. Call them once more. But this time, when you get a tech, explain the situation and history of this laptop and then ask to speak to a supervisor. And please, be calm, don't yell at the poor tech (he really does want to help) and when you speak to a supervisor, ask for a CASE MANAGER. Right when you demand to speak to a case manager, the supervisor is supposed to automatically escalate your issue to the highest authority, the case manager. The supervisor will tell you a case manager will call you in 24 to 48 hours. It may be on the third day, as sometimes they have been very busy if a major issue has occured that they are handling.
The case manager will call you and do everything he can to solve your issue to YOUR satisfaction. And since the laptop has been in repair 10 times (the unofficial HP rule is 3 times, then replace it!) speak with the case manager and get a replacement. You really should not only get a replacement for all the time and trouble you have had over this, but your replacement should be a newer model.
Posted on Feb 06, 2009
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Posted on Jan 02, 2017
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