Really weird thing going on. I load a document in the scanner and hit the button to scan. Toolbox pops up and when I proceed, a box pops up with an image from my webcam. When I unplug the camera, and attempt to scan again, the box pops up and instructs me to plug in my camera. Arrrgghh!! Anyone help?!!
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Welcome [ What's in the Box ~ The Xerox DocuMate 510 Scanner ~ What You Need ~ Documentation ]
Installation [ Before You Begin ~ Step 1: Assemble the Scanner ~ Step 2: Install the Software ~ Step 3: Connect the Power Supply ~ Step 4: Connect the USB Cable and Turn on the Power ~ Additional Applications Available with Your Scanner ~ View the User Guides ~ Register Your Scanner and Check for Updates ]
Scanning [ Loading Documents to Scan ~ Load a Stack of Documents ~ Load a Single Page ~ Scan from the One Touch Button Panel ~ Check the Scan Settings Before Scanning ~ Using the One Touch Panel ~ About the One Touch Button Panel's Names and Icons ~ The Default One Touch Settings for Your Scanner ~ Configuring the One Touch Buttons ~ About the One Touch Properties Window ~ Selecting New Settings for a Button ~ Setting Destination Application Properties ~ Selecting Document and Page Format Options ~ Scanning with Optical Character Recognition (OCR) ~ Renaming a One Touch Button ~ Selecting Options for a Button ~ Creating a New Scan Configuration ~ Editing or Deleting Scan Configurations ~ Configure Before Scan ~ Scan and Burn to a CD ~ Scanning with Event Forwarding ~ Creating an HTML Web Page from Your Scanned Documents ~ Transferring Scanned Documents to Storage ~ Checking the Hardware and Setting the Lamp Power Saving ]
Scanning with the TWAIN Interface from PaperPort [ Accessing the TWAIN Interface from PaperPort ~ The Two TWAIN Interface Options ~ Scanning from the TWAIN Basic Interface ~ Scanning from the TWAIN Advanced Interface ~ Adjusting the Image with the Advanced Interface ~ Adjusting the Resolution ~ Adjusting the Brightness and Contrast ~ Adjusting Gamma, Saturation, and Color Hue ~ Adjusting Input Size ~ Creating a New Advanced Interface Profile ~ Display the Device Configuration ~ Setting Up PaperPort to Work with Your Scanner ]
Scanning with the WIA Interface [ Fine Tuning Your Scans ]
Maintenance [ Clearing Paper Jams ~ Care and Maintenance ~ Cleaning the Scanner Glass ~ Cleaning the Automatic Document Feeder ~ Replacing the ADF Pad Assembly ~ Replacing the Roller Assembly ~ Troubleshooting ~ Error Light Troubleshooting Codes ~ Uninstalling Your Scanner ~ Uninstalling the Scanner and One Touch Software ~ Uninstalling the PaperPort Software ~ To Install Another Driver ~ Xerox DocuMate 510 Scanner Specifications ~ Xerox DocuMate 510 Parts List ]
PLEASE SEE THE COMMENTS ON INSTRUCTIONS TO REINSTALL
You just need to point the program to where the scanning program was installed. If you just let it auto-load it should be here: (assuming you loaded the free toolbox software) C:\Program Files\Canon\CanoScan Toolbox Ver5.0\CSTBox.exe or just look at where the toolbox is installed by searching for the CSTBox.exe file.
OK. Here is what you do. (I just did this on an Intel Mac running OX10.5.6)
First go to the cannon site and get the program (File name: deldrvosx1510en.dmg) to uninstall the drivers for your scanner. Also, delete copies of the scan toolbox that you may have installed in your application folder.
Then go back to the canon site for the LiDE 25 and install the drivers (file name: lide25osx11030en.dmg.) This part is very important, in the middle of the install a dialog will popup asking if it is OK to run something like deldvr, DO NOT ALLOW IT TO RUN, HIT CANCEL.
Install the canon toolbox software (it should be version 4.9.x not 5.0). File name is : cstbosx4934ej4.dmg
You should now be good to go.
What a %^#%$#-up process on Canons part.
This is most likely only happening when attempting to scan through the CanoScan Toolbox. You can scan directly through ArcSoft PhotoStudio which came with the scanner. However, the error through Toolbox is likely caused by some limitation or restriction in the computer, possibly permissions of some sort. You may try deleting temp files from the Temp folder on the hard drive.
Hi there, yes I did everything per your instructions, Toolbox is installed and it still says, "release the lock switch, detach I/F cable and reconnect. Scanner driver will be closed" and then after clicking on that it says "Unable to open TWAIN source. Please check connection then restart toolbox" I have been to the Canon site and downloaded driver sites and it says everything is working. but when I go to scan it comes up with the boxes I said before. Quite lost at the moment? Thanks Maureen. PS I have unstalled and reinstalled
TWAIN is the type of scanner driver that is used for this scanner. It is probably the most common type of scanning driver.
Did you install Toolbox? Not sure? Assuming this is Windows, click Start, All Programs, Canon. Look for open CanoScan Toolbox (4.9 I think). Once this is open, click the 'Settings' button. There should be a drop-down menu for 'Select Scanner'. Make sure this shows the CanoScan LiDE 25. If that scanner is not listed, then the scanner driver is not being seen or may not be installed.
Once it has been verified that the LiDE 25 is selected, click OK. Next, click the 'Save' button. Check the box for 'Display the Scanner Driver'. Now click the 'Scan' button at the bottom.
The next window that pops up should be ScanGear. If this happens, then everything is installed and the scanner is being detected properly. Attempt to scan or preview.
If there was a particular application you were trying to use and you are still having issues with it, please give those details.
When you say the error occurs as soon as you press "Scan", is that the button on the scanner, or is it the Scan button inside of Toolbox or ScanGear?
If it is the one on the scanner, try accessing the driver through an application such as Toolbox. If you didn't download that when you got the driver, then go back to the Canon download page and download & install the CanoScan Toolbox. Once that's installed, lauch Toolbox from Start|All Programs|Canon|....look for Toolbox from here. Once you have Toolbox open, click the 'Save' option. Next, check the box that indicates to Use the scanner driver. Click the Scan button at the bottom. This should open ScanGear. Attempt to Preview scan.
It may be possible that the error msg that you are receiving may be referring to another error. 1st thing I would try is checking the resolution, in some cases if the resolution is too high it may result with numerous issue's if your random access memory (RAM) is not sufficient enough to accommodate the resolution that you attempting to scan with. Try reducing the resolution, also try a different file type, either jpeg or tiff etc..,if all failes check to see if you have the latest driver(s) update for your scanner.