Question about Garmin BlueChart Atlantic Single Region Unlock Certificate Maps Software
I purchased the North America NT 2009 update for my nuvi 350 and opted for the download version instead of the disc. Garmin emailed me the Product Key code with my order confirmation. I have downloaded the map software, plugins, etc. using my Mac computer. I followed the instructions and got the "Congratulations! You successfully installed the new map data onto your computer and Garmin GPS" message. But when I turn my device on I get the "Maps are not unlocked" message.
I have tried reinstalling the software but get the same results. When I get to the Unlock Maps page and enter the Product Key that was emailed to me I then get an "Invalid Product Key" message. I copied and pasted this code directly from the email so I know that it is correct.
Also, if I enter my serial number and select Retrieve Unlocks then I get the message "Successfully retrieved unlock(s) for device." But it doesn't fill in the code for me. Then when I enter the code I was given I'm right back to the "Invalid Product Key" message.
I emailed both Garmin support and sales a few days ago and have not got a response.
If there isn't a simple fix then is it possible to restore the original maps that came pre-loaded on the nuvi when I bought it? Please help! I have a big trip coming up soon and I need this device back in working order asap.
Thank you for any advice... W
Did you get this figured out?
Posted on Mar 24, 2009
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Posted on Jan 02, 2017
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