Question about Garmin BlueChart Atlantic Single Region Unlock Certificate Maps Software

3 Answers

Can't unlock maps with code given to me by Garmin

Hello,
I purchased the North America NT 2009 update for my nuvi 350 and opted for the download version instead of the disc. Garmin emailed me the Product Key code with my order confirmation. I have downloaded the map software, plugins, etc. using my Mac computer. I followed the instructions and got the "Congratulations! You successfully installed the new map data onto your computer and Garmin GPS" message. But when I turn my device on I get the "Maps are not unlocked" message.
I have tried reinstalling the software but get the same results. When I get to the Unlock Maps page and enter the Product Key that was emailed to me I then get an "Invalid Product Key" message. I copied and pasted this code directly from the email so I know that it is correct. 
Also, if I enter my serial number and select Retrieve Unlocks then I get the message "Successfully retrieved unlock(s) for device." But it doesn't fill in the code for me. Then when I enter the code I was given I'm right back to the "Invalid Product Key" message. 
I emailed both Garmin support and sales a few days ago and have not got a response. 
If there isn't a simple fix then is it possible to restore the original maps that came pre-loaded on the nuvi when I bought it? Please help! I have a big trip coming up soon and I need this device back in working order asap.
Thank you for any advice... W

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  • Anonymous Feb 22, 2009

    I am having the same issue.

  • Anonymous Apr 04, 2009

    Garmin is starting to **** me off. I did exactly what you said you did and keep getting the exact same results too. It is as if Garmin is handing out fake product keys for their maps or something.

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    Garmin May 09, 2017

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Did you get this figured out?

Posted on Mar 24, 2009

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1 Answer

How can upgrade my garmin nuvi 255w gps?


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sir,

we used the serial number to register on web site.


they are very helpful garmin phone is

Hours of Operation
* Monday - Friday
* 8 a.m. - 7 p.m.
* Central time (closed holidays)

Phone
* 1-800-800-1020 (U.S.)
* 1-866-429-9296 (Canada) or (913) 397-8200

http://www.garmin.com/garmin/cms/site/us/support/supportcontact

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Since you have (2) maps, North America and Europe, you will have (2) map files on the directory. They are:

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Do you see both of these file names? Do you have unlock files associated with them such as:

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- Jim
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LOL

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