Question about Lexmark Z640 InkJet Printer

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Printer does not print jobs

Hi, I installed a Lexmark z640 to my new laptop (HP Pavilion dv4-1114nr) it has window vista......I also installed a new black cartridge....the only pop up it appears when going to print jobs is that ink is low...which is not...ink was not refilled it is brand new... same brand as printer....I went online and downloaded cjr640EN drive but printer still will not print. It also takes a lot of time to delete jobs...It won't print test page however it will print the page in order to allign and fix blurry edges and if I click on clean to fix horizontal streaks it will also print. Those are the only two pages it prints....Not no jobs or nothing else....I have uninstalled printer and installed it various of times but still nothing.....What can it be? I even called Lexmark and they could not help me....I really hope you can give me a solution for my problem...and Thank You in advance.....Evelyn

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  • greeneyesl65 Feb 06, 2009

    There is only one usb plug....Thank you anyways

  • greeneyesl65 Mar 08, 2009

    Thanks for trying to help me however solution did not solve my problem....System tells me that driver was not successfully installed....I followed the process you sujested twice in order to try both usb inputs that are available in my Lap Top....It did not work.....it keeps printing test page only. I have upluged main cable from back of the printer....Nada....Thank You anyways

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Hi there,

  • Unplug the printer cable from the computer.
  • Unistall the printer drivers from Device manager and also unistall the all the printer appications
  • restart the computer
  • try to download drivers from the below given link by selecting the Operating System
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=za&product=3382227〈=en&

  • after installing the cannon drivers and software it will ask you to connect the printer. 
  • then you can connect the printer and print a test page.
Hope this help. Please Rate My Response! Thanks! 
Prem 

Posted on Feb 23, 2009

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If your printer is plug by USB2 cable, try to change of usb2 slot on the computer. Some of them are not primary slots.

Posted on Feb 06, 2009

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Hi. My lexmark z640 printer has stopped working. When i double click the z640 icon on the desktop the window opens and says that the current job is deleting, this has been like this for hours. tried to...


Try to clear the print queue first before sending a new print job. Follow these steps to clear print jobs stuck in the print queue(for Windows):

1. Browse to Start -> Run... and type in "NET STOP SPOOLER" (this will stop the print spooler service)

2. Browse to your windows\system32\spool\PRINTERS\ folder

3. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.

4. Browse to Start -> Run... and type in "NET START SPOOLER" (this will restart the print spooler service)

5. Double click the printer icon in the lower-right corner of your taskbar to examine your print job queue and browse to View -> Refresh.

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I had many problems with Vista fixed in this way.

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http://search.lexmark.com/printer/US/en/18K6400.html

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I had the same problem with the Lexmark Z645 and Vista. After a lot of effort I gave up and emailed Lexmark.
Their response was surprisingly helpful:

First download and run "CleanupUtility.exe" from: ftp://ftp.lexmark.com/driver/inkjet_drivers/Cleanup/

Then unplug the printer's USB cable and restart your PC.

Then download and run the printer's drivers/install program for Vista, from: http://downloads.lexmark.com:/cgi-perl/downloads.cgi?ccs=229:1:0:548:0:0&emeaframe=&fileID=10374&searchLang=en&searchLang=en&os_group=Windows%20Vista

Only plug the USB cable back in when the drivers/install program tells you to.

After install, I think it asks for another reboot.
Then all should work fine.

:-)

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