I have an ACER Aspire 5715Z. Last week it turned itself off whilst in use and then I could not turn back on. Managed to turn on eventually but then kept turning itself straight off, power lights stayed lit and had to remove battery. Was told by a 'friend' it was the motherboard overheating through dust build up and that I need a new motherboard. Can anyone tell me if this is right?
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Do you know if the laptop itself is turning on? You can test this by plugging in an external monitor to the laptop and powering it up. If the external monitor turns on and you can use the laptop then there is an issue with the laptop's LCD display. You will need to open up the laptop and confirm that the connection for the display is firmly plugged into the motherboard.
If the external monitor does not turn on then there is an issue with the laptop itself and you will need to get it repaired.
I have two Acer laptops one under warranty and one without, I have called Acer twice last year to repair the laptops, they had me drop the laptops to their depot which was luckily close to my house. The laptop under warranty had it's motherboard replaced and it was back to me in the same week. The laptop not under warranty cost me $199 US to fix and they had it back to me in under 3 weeks.
Depending on your budget and your distance to the closest Acer depot, repairing the laptop by Acer might be your best bet. Just remember they do not take responsibility of backing up the hard drive so there is a chance that you might loose your information. To prevent this I removed my hard drives before taking the laptops to them.
First you can check it with direct powe supply. if it is working then you can checked it with another battery & if it is not working then some hardware problem in your notebook then you can checked it from service center.
Hi there. Sounds like a generic problem Acer are having at the moment, take the machine back, swap it for a different make laptop or demand your money back if its less than 28 days ago you purchased it.