Our 1600n shares a line with our home phone, therefore, it is set to TAD to work with our answering machine. The problem is that it randomly comes "on" while we are on the phone and screeches fax tones in our ear. Strangely, it does not seem to matter if it was an incoming or outgoing call. It happens daily, sometimes several times. The only thing you can do is hang up and wait for it to stop, then redial and apologize to whomever you were speaking. It is very annoying! Please help.
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try this paul. hook your phone line from your wall jack to your "line" jack on your fax. then run another phone line from your "external" jack on your fax to your "line" jack on your TAD. now, make sure your fax machine is still set to TAD. here is whats important...set your TAD to 4 rings or less. 2 is the recommened setting. also very important...when you record your outgoing message on your TAD, make sure you leave about 5 seconds of silence before you start recording your message. the reason for this is the fax machine needs to "hear" the CNG tones that originate from the sending fax so that it knows its a fax and then can take over the call. if it doesn't hear those tones because of noise (voices, etc), it will let call go to TAD. you can try to set your TAD to 4 rings, but that doesn't leave much time for fax to "hear" these tones. if you set to 4 and don't get all your faxes, try lowering the setting to 2 or 3 rings.
Your fax can share the line with your phone, but it needs to be set to answer or not, depending on your equipment and choices.You can download the manual from Brother here. The receive modes are explained on page 5-1. If you're often out when faxes or phone messages might come in, you probably need to plug an answering machine into the back of the fax (the EXT. jack) and put the fax in FAX / TAD mode. (TAD stands for Telephone Answering Device. Be sure the TAD is set to answer before the fax does. The fax will pass the phone call through to the TAD, and if it hears the beeping of another fax sending, it will cut off the TAD and take the call. See the manual for more info and other options.
Problem lies in your Receive Mode setting. If you don't have a dedicated phone line for the fax machine, you need to set it up for either Manual where you answer every call or Fax/Tel whereby the Fax machine determines if the incoming call is a fax or phone call. Instructions per Intellifax 4100 Manual.
Select a Receive Mode
Choose the mode that best suits your needs by pressing the Mode button
repeatedly until the FAX and FAX/TEL lights show the setting you want to use.
You must answer every call yourself.
The Brother machine must be started manually
to receive faxes.
For use with a dedicated fax line.
Every call is answered as a fax.
For receiving fax and voice calls on one line.
The FAX answers every call and receives a fax or
double rings for you to pick up a voice call.
For use with an answering device.
The TAD answers every call and stores voice messages.
Fax messages are printed.
make sure your answering machine is plugged in to the "EXT" jack on fax machine, and your main line plugged into "line". try setting fax rings to 1 or 2. set your answering machine to 4. your fax should intercept the call and if it hears the fax tone, will receive the fax. if it doesn't hear the fax tone, it should forward the call to your answering m/c.
First this is a good machine, I use the same one and have my fax setup for the same thing. If you have a (TAD) Telephone Answering Device first you have to set up your phone to pick up before the fax, do this by setting the phone to pick up on three rings and the fax to pick up on four. Go to Menu/Fax/Setup Receive/Ring Delay. While there make sure Easy Receive is on. The machine itself will distinguish between regular calls and facsimiles and will display this info at the time of the call on its LCD screen, make sure you are using the line connection and not the phone connection. Hope this helped.
If all else fails try the manual mode:(Press Receive Mode to select
FAX ONLY, FAX/TEL,TAD:ANSWER MACH. orMANUAL.)
1 Pick up the handset while the phone is ringing.
2 Press Fax Start if you hear fax tones (beeps).
3 When the LCD shows RECEIVING, replace the handset.
(best used when you are expecting a fax and know that the incoming call is a fax)
If you are like most people you probably also have a phone with an answering machine or voicemail setup on your home phone. If this is the case you may want to set the reception made to TAD:ANSWER MACH.
Press the 'RECEIVE MODE' button on the right side of the control panel, its next to the large 'FAX START' button. Here are your options :
Select Receive Mode MANUAL —You must answer all calls yourself. If you hear fax tones, press Fax Start to begin receiving the fax, then hang up. You can use this mode with Distinctive Ringing. (See Distinctive Ring , page 8-1.) FAX ONLY —The fax machine automatically answers every call as a fax call. You cannot receive a voice call, but you can dial out and make a voice call. FAX/TEL —The fax machine automatically answers every call. If the call is a fax, it prints the fax. If the call is not a fax, it signals you with a double-ring (ring-ring), different from the phone company ringing, to alert you to pick up the call. If you select this setting, you’ll need to set the Ring Delay and F/T Ring Time features (on the following pages). If you have extension phones on the same line as the fax machine, set Ring Delay to 4. (See For FAX/TEL Mode Only , page 5-5.) TAD:ANSWER MACH. —This is the only setting in which you can use an external answering machine. Your telephone answering device is connected to your fax machine, and answers every call. Once the TAD answers, the fax machine listens for fax tones. If it detects fax tones, it prints the fax. The TAD setting works only with an external telephone answering device (TAD); it does not work with telephone company Voice Mail. Ring Delay and F/T Ring Time do not work in this setting.
Voicemail or telephone answering device (TAD). There is a BIG difference. Voicemail is product of your telephone service provider. If you have voicemail, most providers have a solution to this that you must arrange through them. If you have an answering machine, you can set your Brother to TAD mode. In TAD mode, if your answering machine picks up, (you must set your answering machine to answer in less rings than your fax), your fax will "eavesdrop" to listen for the fax tones from the sending machine. If it hears these tones, it will disconnect your answering machine and accept the incoming fax. If it does not hear the tones, it allows the answering machine to record the incoming message.
If you are home.
If you answer the call and hear a tone every 2.5 to 3 seconds, that signals an incoming fax. Simply touch *51 on the keypad of the phone you picked up on. You will hear some shrill tones. That is your fax machine attempting to receive the incoming fax. Hang up the phone you are on and it will receive the fax.
In any case, make sure that the receive mode is NOT set to AUTO. Set the receive mode to TAD or MANUAL.
If these instructions were not clear enough, let me know and I will send you DETAILED instructions.
You can find the manual here:
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