Just Purchased A Hp Office Jet Pro 8500A. The printer says Pump Motor Stalled. What to do ?
You mentioned this is brand new printer purchased and gives "Pump motor Stalled" Error. Since this is new unit, my suggestion would be to contact HP Tech support regarding this issue as your printer is In-warranty and if needed, the printer will be replaced without any cost.
If you have purchased the printer from a store like bestbuy, Costso, Walmart etc. you can return the printer to them and get another one exchanged ( Check their return policy )
HP Contact # - 1800-474-6836
Before you contact HP or return the printer to store, you can try few things to check if it works as "Pump Motor Stalled" generally is Hardware Issue.
Open the Printer front access door.
Remove the Cartridges and Printheads ( Printhead is that holds the cartridges, loosen the latch to remove it )
Clean the contacts ( Electrical or Golden contacts ) using lint free cloth. ( Cloth damped with few drops of water, squeezed properly )
Put the Printhead and Cartridges back and Turn off the printer and turn on.
If should not display the error. If it does, it is your choice whether to take the printer to store and get exchanged or contact HP.
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Jan 03, 2011 |
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