Our HP F4180 all-in-one printer will not scan at all. When we first got it it would, but not now. Also, intermittenly it will not print from our PC. If you want to print something...it might print it after about 3 days, when you don't need it any longer.
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Please go to control panel> printers and faxes, and choose your printer and make sure it is set as default printer. If it is set so already, please try to print from Word and note the exact error message you are getting and report back. Include your operating system info.
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HP does not support Vista operating system, no software or drivers for it are offered at all. If Vista, you also cannot use either the scan button on the "All-in-One" or the usual method of HP Solution Center. HP has discontinued the F4180 and supports it only minimally.
You can scan via Windows Photo Gallery, or though Paint, or through Windows Fax and Scan. File - Import from camera or scan, or File - scan, are paths.
I have loved this printer/scanner but plan myself to avoid anything HP makes in the future because of this "support".