Question about Visioneer OneTouch 8600 Flatbed Scanner

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Scanner is locked

Visioneer 8600 ----- computer has windows XP

message says scanner is locked. have moved the lock button on bottom of scanner to unlock several times - still get locked message.

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  • andymere Apr 06, 2009

    I have the same problem with the same exact scanner. It worked the last time I used it, so maybe the lock button broke? Turning it off and unlocking it does not work. Is there a way to open it and permanently unlock it?

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  • 490 Answers

Pls try locking and unlocking when power is off. S. Mohan

Posted on Feb 06, 2009

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1 Answer

Scanner will not scan, says it is in locked position.


The locking tab protects the scanner's scan head by holding it securely in position. Lock the scanner when transporting it from one location to another, but always remember to unlock it before scanning. The scanner will not scan when locked

Looking the bottom, upside-down, with the back/bottom (power cord side) down. The lock is in the upper right corner. It is a slide style tab. Move up to unlock the bed.
Look on the users installation guide page 7 for illustration.
Need the guide, just ask.
Please let me know if this answers your question. OK
J

Thanks for using FixYa - a 4 THUMBS rating and POSITIVE Comment is really appreciated for the FREE answering of your question.

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5800usb says there is a lock on the bottom of the scanner. to click OK after you have unlocked the scanner. I do not find a lock anywhere on the scanner


There is no lock on the Visioneer 5800 USB scanner. I had the same problem with my 5800 and finally noticed that the scanner lamp was going bad. I replaced it with a good lamp out of an old Acer parallel port scanner that even had the same plug, noticed that an older HP that I have sitting around would have interchanged as well. My 5800 now works great and has been tried on both 98SE and XP with SP2.

Dec 04, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

Scanner says it is lock, but it isn't


I had the same problem. The scanner car is stuck on the travel rail. Disconnect the scanner and remove the top. Turn over and remove 4 screws holding top to bopttom body. Turn right side up and push in very hard on the lower riight side of body to release snap in holding top to bottom. There are four snaps, one at each corner of scanner. Do the two rear snaps next. Then the left front should slip off. Unfold top toward front so as not to pull butoon wires out of track in bottom body. Clean 1/4" rail at rear of scanner and apply small amount of vaseline. Move car by turning gears at left rear to get to all of the rail. Reassemble. Happy scanning.

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Pls check the power adapter. If you have a multimeter, pls check the output voltage of the power adapter.  S. Mohan

Sep 23, 2008 | Visioneer OneTouch 8600 Flatbed Scanner

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Not sure if your problem is the same as mine, but I encountered the same error and only to find that I plugged in a wrong power adapter so it didn't have enough power to advance the scanner head (My moving caused this mixup). Check your power adapter OUTPUT is 12V (or whatever is specified on the scanner itself, usually found on the label on the bottom or rear).

Jul 25, 2008 | Visioneer One Touch 7600 USB

1 Answer

How to unlock Visioneer OneTouch 5800 Scanner


i was getting this message when i was using the wrong power supply, i used a diffrent power supply and restarted the computer and it no longer says it, so i couldnt tell you exactly which one made it work, but now i get a box telling me i dont have enough disk space??? any anwsers for that??

Jun 25, 2008 | Visioneer OneTouch 5800 Flatbed Scanner

3 Answers

Unlock


Most scanners shipped have a lock on them to prevent the top from opening up and damaging the glass. This is a screw type mabey other but a penny fits in mine. This may not be the case for you but look in your manual to find the unlock device.
This will also in some scanners prevent the stepper motor from moving in transit . The stepper motor is the device thats makes the bar slide up and down to scan the page.
Hope this helped some.
Kevin

Dec 30, 2007 | Visioneer OneTouch 5800 Flatbed Scanner

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