Question about Avaya Corded Phone avaparp18d

1 Answer

Automated Attendant not on everyone line

Yesterday we set up the automated attended to answer all of our phones (which include three separate phone numbers), but it only picks up when one of the numbers is called. The other numbers just ring and ring and ring. It was set up from extension 10.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

The below texts should help you.

**Found on page 9-8 of "Partner R6 Install and Upgrade Manual" so your system may vary slightly:

Use Line Assignment (#301) to assign all the lines that you want the auto attendant to cover
to extension X.

**Found on page 4-47 of "Partner R6 Install and Upgrade Manual" so your system may vary slightly:

To assign lines to a specific extension:
1. Press [Feature] [0] [0] [System Program] [System Program] [#] [3] [0] [1] at extension 10 or 11.
2. Enter the extension number to be programmed. For example, to program extension 15, press [1] [5]. The red light next to each button that has a line assigned is on steady; the red light next
to each button that has a pool assigned flashes.
3. To remove all existing line assignments, press [Remove] before selecting a line.
4. Enter the line number to be assigned. For example, to select line 1, press [0] [1].
5. Do one of the following:
■ If you want to assign the line to the first available button with lights, press [Next Data] until the
display reads:
Line Assignment 15 L01
1 Assigned
1 Assigned is the factory setting.
■ If you want to remove a line assignment, press [Next Data] until a display like the following
appears:
Line Assignment 15 L01
2 Not Assigned
■ If you want to assign the line to a specific button, press 3. A display like the following
appears:
Line Assignment 15 L01
3 Select a Button
Then press a button with lights to assign the line to that button. If you use option 3 after a
line already has been assigned, the line moves from the old button to the new button you
select.
6. Do one of the following:
■ To program another line for this extension, press [Next Item] or [Prev Item] until the line number
appears on the display. Then repeat Step 5.
■ To program another extension, press N P and begin at Step 2.
7. Select another procedure, or exit programming mode.

Posted on Feb 05, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Automated Attendant sends calls to general delivery mailbox


Make sure the set is not forwarded anywhere.
Try F#4 or F#984 to cancel any forwards.

Jul 20, 2012 | NorStar Startalk Flash 2 Phone

1 Answer

I have Partner mail vs release 5. When someone calls in they get the receptionist voice mail(10) instead of the day menu prompt of the automated attendant. How do I get messages to go to the automated...


You are going to need to get into programming.
#206 group 7, line 01, change from "3" to 2 assigned

You need to do that for all lines. That will make it go to the Auto attendant instead of the mailbox.

Jul 16, 2010 | Avaya Lucent Partner 616 Phone

1 Answer

I have Partner mail VS release 5. When someone calls in they get the receptionist voice mail(10) instead of the day menu prompt of the automated attendant. How do I get messages to go to the automated...


I'm guessing that you changed the setting in the line coverage ext program (#208) or group call distrib (#206). Make sure that the settings for the lines are set to 1-assigned and not 3-VMS cover in program #206. In #208 there should be no data entered for the line if its not set up as a private line.

Jun 17, 2010 | Avaya Lucent Partner 616 Phone

1 Answer

Lucent Partner 34D phone system with 18D extensions


That doesn't sound good at all. I would first try powering down the system and waiting about 15 seconds or so before powering back up. If the problem remains, the processor was some how damagedand would be best if it was looked at by your vendor.

Sep 25, 2009 | Avaya Lucent Partner 616 Phone

1 Answer

Ring count between automated attendant and default extention


On extension 10 or 11, press Feature 00, left intercom twice, #506, mode 1, line 01, number of rings 0, do the same for all lines.


#321 to change a number of rings before individual VM picks up

Feb 16, 2009 | AT&T Lucent MLS-12D Phone

1 Answer

Problems with automated attendant on Axxess Inter-Tel Phone


When people call in they more than likely hit a Call Routing Application eventually. You would have to assign the greeting to the Day and/or Night greeting in order for it to play.

May 13, 2008 | Inter-Tel Axxess Corded Phone

1 Answer

Lucent Merlin Legen MLX-20L Phone


I have the Merlin Legend system. To change to auto attendant is an "administrator" funtion. From the main console, go into the administrator mailbox-enter passwords-go to the #3, which is automated attendant-press 1 for Day menu-press 6 to modify the menu. The menu "prompt" is what you want to change-the recording. If you no longer have an administrator or someone that knows the administrator's mailbox number and passwords, you will probably have to call Avaya and pay them the $650/hr they now want for remote programming, OR calla alocal person with Merlin Legend programming expertise.

Good Luck!!

Mar 26, 2008 | Lucent Merlin Legend MLX-20L Phone

1 Answer

Cant get auto attendant to turn off.


What are you trying to do. It isnt that easy to turn the Auto Attendant partially off....

Jan 17, 2008 | Avaya Magic Voice Mail Automated Attendant...

Not finding what you are looking for?
Avaya Corded Phone avaparp18d Logo

585 people viewed this question

Ask a Question

Usually answered in minutes!

Top Avaya Phones Experts

kakima

Level 3 Expert

96467 Answers

Cindy Wells

Level 3 Expert

4756 Answers

D. E. Hev

Level 3 Expert

1059 Answers

Are you an Avaya Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...