Question about Kenmore 98702 Stacked Washer/Dryer
I have a model #41794702300 stackable Kenmore washer/dryer. A screw from someone's pocket has fallen into one of the holes at the bottom of the washer tub. It fell in with the head sticking about 1/2 inch out of the hole. However, now that we've fiddled with it for two days, the head has come off. The tub will not rotate; so I'm guessing the other end of the screw is stuck in a belt or something. How can we access the underneath side of the tub to remove the screw?
It appears you'll need to remove the tub in this instance.
For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
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PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.
If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.
Anything too complicated or beyond your scope should be handled by a professional.
If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.
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Posted on Sep 14, 2010
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Posted on Jan 02, 2017
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This is probably a model that has two access holes at the bottom front of the dryer -about 4-5" from each side- usually closed off with plastic discs. Just an inch up from the washing machine. Pry out the plastic discs with a flat screwdriver and you should see a screw inside each of the two openings. Remove the screws and you will be able to tip the dryer up and slide it back a few inches to detatch from the back.
Use two people to lift the dryer down as it is bulky but not too heavy.
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