I have replaced many of these but this one in the shower refuses to turn right or left with the white plastic tool provided by moen to brake it loose. It will not pull out either. I assume the flat side washers are locked in place on the cartridge. I do not want to apply excessive force for fear of damaging the cartridge or faucet. I know there is a moen faucet puller available at Home Depot. Is this the answer and can I just twist the handle until it breaks loose. In the past when I applied force to remove the cartridge much of the flat side washers are left jammed in the hot and cold ports of the faucet. These are extremely hard to remove. Any suggestions. My plumber wants $125.00 for this repair which I hate to pay as the washer kits are free from Moen.com
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You need a #1225 replacement cartridge. Pop the cap off of the handle. Use phillips screwdriver to remove the handle screw. Pull the handle off. Next, unscrew the two screws holding the cover plate on. After removing plate, there should be two integral stops, one on each side of the valve. Close the valves using a straight slot screwdriver. Pull on the brass cartridge spindle to ensure that the water is off. Remove the stop tube, which is a chrome cylinder at the center of the valve body. Look for a brass retainer clip at the top of the cylindrical portion of the valve body where the handle connects. It has a small hole and after you pull it out, you will see that it horse shoe shaped. Use your pliers or an awl stuck through the hole to pull the clip out. Note the position of your cartridge. There is a notch on the end of one side of the brass spindle at the center of the cartridge. Make note of its position. If you install it and get hot and cold reversed, just take the handle back off, and spin the brass spindle 180 degrees. The replacement cartridge comes with a white plastic tool designed to make removal easier. Use it. After loosening with the plastic tool, take your pliers and grab the brass stem. Pull as straight as you can. If cartridge will not budge, you might need a Moen cartridge removal tool. Do not spray with WD-40 or Liquid Wrench unless you like that taste in your water. If your clip won't go back on, it's because you didn't align the two ears on the cartridge. The ears should be at three o'clock and six o'clock. The cartridge must also be pushed in all the way. Good luck!
Moen makes a stem removal tool that angages the 2 ears on the outer portion of the stem. You can order from Moen: http://www.moen.com/moen/cartridge-removal-tool-for-1200-or-1225-or-1222-cartridges/_/R-COMMERCIAL%3A104421
Or your local home center or hardware store should have one in stock if they carry Moen parts.
Assuming that you have hot water at other faucets the problem could be a varnish buildup in the cartridge. After shutting off the hot and cold water either by turning off the main or at the faucet stops (if equipped), remove the cartridge and soak it in white vinegar to break up the varnish. You can clean it up with an old toothbrush and make sure that it is working. It should rattle when you shake it. new cartridges are not very expensive so you can just buy a replacement at any home center as well. If you are the original owner of the faucet Moen will send you a free replacement cartridge if you call them.
there is a clip holding the cartridge in place. You need to remove that and then there is a little plastic throw away tool that comes with a new cartridge that you use to break the seals loose on the old cartridge....then you use a pair of channel locks to grab the stem and pull it out. The new cartridge should come with detailed instructions. If it is a moentrol valve...the part number is 1225 and if it is a posi-temp it is a 1222. Moentrol you pull out to turn on and then left and right for temp adjustment. Posi-temp just turns to turn on and you turn from cold to hot to adjust through the temp range.
are the handle extensions on the cartridges all the way. i know sometimes the moens are a pain after you put the trim on to get them on and seated right so it actually spins the cartridge. also check the cartridge alignment the cartridges have little white tabs on the sides that correspond with a slot in the valve body if they aren't aligned it won't shut off either
is it official moen 1225 ? generics can be of poor quality. turn off house water and remove cartridge. Small fingers? Put in valve and feel for debris or turn on whole house again for a few seconds to flush out valve. try another cartridge. Or try this first. take off handle and push in on stem. does drip stop. ? perhaps handle is not on right.
Make sure that the stem is slightly pulled out or open then use the plastic insertion tool that comes with the new cartridge and a pair of pliers to push cart. all the way in. Try the retaining clip again. If still won't go, partially install the insertion tool and turn cart. back and forth til clip goes in. Hope this helps
Replacing the cartridge should solve the problem, the balancing spool is stuck, replacing it will solve the problem. The valve should look like this http://www.moen.ca/shared/pdf/3170pt.pdf . I have unstuck the spools in the past, soaking it in white vinegar will help to remove build up.