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On mine you have to take the duplexer out of the back of the machine to convince it there's no jam. On the 4350 you press 2 buttons on the sides of the duplexer and it slides out. Look at it, scratch your head and then push it back in. Magically the paper jam is cleared.
This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.
There may be a problem with the fuser unit. First check all the doors and drawers for paper jams, including removing the toner cartridge and looking inside. Leave the cartridge out, turn off your machine, unplug for 1 minute, then turn back on. Close door without the cartridge inside. Machine should tell you to insert cartridge. Put it back in, and see what it does. If a simple reset like i have described does not solve the problem, there may be a small piece of torn paper somewhere, or a sensor may be broken or dirty. Please reply with the results!
I had to turn off the printer & disconnect the power cord. I also had some material that was backed up on hold from the night before that was preventing the current material from being printed & I had to go in & cancel the documents to be printed before the printer would function.
Turn the printer off, unplug it, wait 10 seconds, plug it back it, and turn it back on. If it still says there's a paper jam, there is something interfering with it. Turn it off again, pull everything out that you are meant to, poke around, take anything you see that doesn't belong out, put everything back in the right place, and turn it back on. If you still have a problem, you should contact the manufacturer.
SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray. Make sure that the product is turned off. Disconnect the USB cable from the back of the product. Disconnect the power cord from the product. Disconnect the power cord from the electrical outlet and wait 10 seconds. Reconnect the power cord directly into the electrical outlet and check for the following. Make sure that the power cord used is the one provided with the product. If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet. Make sure that the power cord is firmly connected to both the product and the power supply. Reconnect the power cord to the back of the product. Press the power button ( ) to turn on the product. Reconnect the USB cable to the back of the product. If the issue is resolved, proceed to Step six: Print a self-test page. If the issue continues, proceed to the next step.
E-3 indicates a paper jam. Turn the power off. Try removing the paper and lift up the scanner top to see if there is any paper, debris, or foriegn object in there. Gently remove anything you find. Turn the power back on and press the start (black or copy button) and hopefully you will have cleared the problem. If not, you can try to reset the machine by turning it off, unplug it from the power source and remove the USB cable if it is connected to a computer. Plug it back in and turn the power back on. If this still does not clear your error, it may need to be serviced. I had this same problem last night. I did not find any paper jammed, but there was a small black twisty tie stuck in under the roller - it took me several tries and over two hours last night and another 2 hours today to discover the problem. It works fine now. However, before my second try at fixing it today, I had given up on it and purchased another printer online. Now what will I do with two? Hope this helps you. You can also try calling Canon tech support at 1-800-828-4040.