Question about Canon PIXMA MX310 All-In-One Printer

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Printer won't turn on

I had a paper jam last night. Cleared it.  Now printer won't turn on.  I have turned off everything, reconnected.  Still machine won't turn on.

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  • pmcguane Feb 05, 2009

    Thanks for the suggestions but neither worked.  Any other great ideas??

  • Jeremy Reddick
    Jeremy Reddick May 11, 2010

    There should be a reset button either on the front or on the back of the printer.

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  • 544 Answers

Try unplug the printer for at least 15 mimutes.
This may reset your printer.

Posted on Feb 05, 2009

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I had to turn off the printer & disconnect the power cord. I also had some material that was backed up on hold from the night before that was preventing the current material from being printed & I had to go in & cancel the documents to be printed before the printer would function.

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1 Answer

I cleared the paper jam but printer still wants paper jam cleared.


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SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

Thanks for using FixYa.

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E-3 indicates a paper jam. Turn the power off. Try removing the paper and lift up the scanner top to see if there is any paper, debris, or foriegn object in there. Gently remove anything you find. Turn the power back on and press the start (black or copy button) and hopefully you will have cleared the problem. If not, you can try to reset the machine by turning it off, unplug it from the power source and remove the USB cable if it is connected to a computer. Plug it back in and turn the power back on. If this still does not clear your error, it may need to be serviced. I had this same problem last night. I did not find any paper jammed, but there was a small black twisty tie stuck in under the roller - it took me several tries and over two hours last night and another 2 hours today to discover the problem. It works fine now. However, before my second try at fixing it today, I had given up on it and purchased another printer online. Now what will I do with two? Hope this helps you. You can also try calling Canon tech support at 1-800-828-4040.

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WAs the jam in drum?, check if carona on drum is intact (under the little slidy cleaning tab)

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turn off the printer for a while then back on again, if it still refuse to print, try printing a test page.

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