My MP460 was working OK no problem, then displayed the message: "The following ink cartridge cannot be recognised" The little picture underneath just shows a little black & colour cartridge. The cartridges were working priopr to this message.
My solution is not to take the word of cack-handed amateurs like the one who suggested the eraser technique - this is just Canon holding us to ransom by making us buy their overpriced consumables. I would rather there were no fancy electronic monitoring systems - give me the good old days when there was no (expensive, ironically adding to the sky high cost) technique other than to know your print was fading.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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If the message "NO CARTRIDGE" remains on the LCD after you have installed the ink cartridge(s), it is possible another ink cartridge is empty and needs to be replaced or one or more of the cartridges are not installed properly. Complete the following steps:
Unplug the machine from the AC power outlet, wait approximately 10 seconds and then plug it back in.
1a. If the display continues to show NO CARTRIDGE, verify the cartridges are installed properly by uninstalling and reinstalling all four ink cartridges. Follow Steps 2a through 2f.
1b. If "INK EMPTY XXXXX" (Xs = color, i.e. INK EMPTY CYAN) is displayed on the LCD, the specified ink cartridge is empty and needs to be replaced. Follow Steps 2a through 2f.
To resolve an INK EMPTY message or to confirm the ink cartridges are installed properly, complete the following steps:
2a. Open the ink cartridge cover. Pull the lock release lever(s) down and take out the ink cartridge(s). While you have the ink cartridge(s) out of the machine, verify the cartridge(s) are genuine Brother supplies with the Brother logo embossed into the side of cartridge.
2b. Reinstall the ink cartridge(s). Lift and push the lock release lever(s) until it clicks into place and close the ink cartridge cover.
2c. The LCD may then display:
Did you change xxxxxx? Yes No.
for the color(s) that was replaced. If this message appears, BE SURE to follow the instructions on the LCD to correctly select Yes or No. Select Yes if you installed a new cartridge(s) to automatically reset the ink dot counter for that color. Select No if you did not install a NEW ink cartridge(s).
2d. After all the correct selections are made, the machine will then enter a cleaning cycle.
2e.If the display again shows INK EMPTY XXXX, go back to Step 2 and follow the instructions to install a NEW ink cartridge.
2f.If the machine did not enter a cleaning cycle and the display continues to show NO CARTRIDGE after reinstalling new genuine Brother ink cartridges, your machine may require service.
If your computer is not recognizing the printer you should uninstall and reload the drivers. You might consider downloading a new driver for your operating system from this site:
Perhaps the chips in the cartridges have failed? In which case you may need to replace them with brand new cartridges. If that doesn't work you might need to send it for repair as the cartridges might have damaged your machine.
You need to check that the canon label on top of the cartridge is near to the to the two lugs, there should be only a tiny gap. The label should not be placed at the bottom near the curved lug. If it is not in the right place I think it covers the chip that talks with the printer and thus sends an error message.
Check the Label on the cartridge if it covers a certain area then you will get an error message. Compare it with a good cartridge the label should nearly touch the lugs at top end. Only applies to refilled Carts.