Machine was bought in 2000 and have had no problems until past few days. The touch screen seemed not calibrated but even after recalibrating, it froze after a short time of embroidery. It will not get beyond the first notice that I am using the Q-foot. Can't get beyond that screen.
Hasa any one else experienced this and what was the cause and repair?
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Re: Designer 1 touch screen freezes
You probably have the old-style touch panel which is known to fail. Viking has a five year warranty on electronics but sometimes they will cover this particular part beyond the five years. If you find a sympathetic dealer you may be able to get the part for free. You will need to pay for the labor though.
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I would check the Touch Screen first. Your Owner's Manual tells you how to calibrate the touch screen from the SET menu. However if the touch screen isn't working, you can't get to the SET menu. Suggest taking it to an authorized Viking Dealer and they would be able to quickly determine the solution. You can find the nearest dealer by going to the Viking website - http://www.husqvarnaviking.com/us website and click on 'Locate a Dealer'.
Hi,Try this,switch off machine,press in reverse and pivot button together,switch on,release buttons and press up/down needle button,this brings up calibration screen.With a plastic stylus or something similar(not metal) touch in centre of each cross,they should turn green.Switch off and on again. This will calabate machine the screen.
Hope this helps
Since you can't get any response to your Menu-Norm-Prog-Rep-Set-or Help on your touch screen but you can get into your stitches, It does sound like you need to re-calibrate your touch screen. Normally you would get into your Set Menu to access your touch screen calibration. But as suggested on another solution. You turn off your Des 1, Holding in the reverse button (bottom left of the eight buttons) and the pivot button (the second one from the bottom of the four buttons) at the same time and turn on your machine. This is the Service menu that pops up (try not to touch anything on this screen, it could really mess things up if you don't know what you are doing) After this screen pops up go over to the eight buttons on the far left of your machine and touch the needle up, needle down button (top right button of the eight) the Calibration Screen will pop up on your touch screen (two plus marks labeled 1 & 2) In your sewing sitting position touch the center of the #1 mark and then the #2 mark. Once you've done that the Service Screen will pop back up. Shut off your Des 1 and restart it normally. Try getting into your different menus- Menu-Norm-Prog Etc. Hopefully that fixed your Calibration issue!
** Note: If the service menu doesn't pop up when trying to hold in these 2 buttons together and turning on your Des 1 the buttons weren't held in properly and you need to turn it off and try it again.
Hopefully that helped you out!!
I have this information from a person who was a Husqvarna Designer expert:
When you just can't get to the menus at
all: Turn the machine off. Then hold down the "Reverse"
and "Pivot" buttons and power it back on. You now
have the setup screen. Touch the "Needle Down"
button and you will see the crosses.
Use a small blunt object
like the metal end of the buttonhole foot (the stylus that
came with the machine would be better ) and touch the centre of
the crosses and each will turn green. Then click on "save".
Hi,Try this,switch off machine,press in reverse and pivot button
together,switch on,release buttons and press up/down needle button,this brings up calibration screen.With a plastic stylus or something similar(not metal) touch in centre of each cross,they should turn green.Switch off and on again,and it should be fixed.
Don't know for sure what is happening, but you should not put on a hoop until you are actually ready to embroider. The unit goes on while the machine is turned off; turn on the machine; it will make a noise; you should get a pop-up on your screen to Calibrate the unit. Touch this button, and the arm moves into position ready. Load your design and choose the correct hoop then put the hoop and project on the machine. Also be sure that your design will fit in the hoop selected.
Do you mean that you can't select a stitch except by touching below that stitch instead of on it? If yes, then you need to re-calibrate your screen. It's easy! You should use your stylus for this, but if you have lost it use the blunt end of a machine needle instead.
Go into your SET menu, hit More twice - or until you see "Color Touch Screen Adjust" (it might depend on what version machine software you have loaded just which screen it is on). Click on this. (Keep touching below and around the button until you get it to respond.) Touch in the CENTER of cross 1 (upper left corner of screen). When the cross changes from black to green, the point is set. Do the same with cross 2 (lower right). Done!
Just be sure to touch ONLY THE CROSSES on that screen, except for OK when you are done.
Try touching around the button on the screen. Touch above, below,left & right moving farther away from center. At some point it may clear. If so, use the same method to calibrate your touch screen in the "set" menu. If not, go back to your repair facility and have them recalibrate in the service mode.
Static Electricity and Designer 1:
The designer 1 is susceptible to static electricity. They sell static removers for electronics. Try that 1st. Don’t spray your machine, just the rag and wipe the machine. Endust for electronics makes a pump spray and you can even use it on the screen (DONT spray the screen). Then try to recalibrate the screen in the set menu. If you can’t get into the set menu keep trying until you can otherwise, there is a way to get into the service mode to set it.
I have seen some of the older style machines that are very susceptible to static charge. Usually this doesn't happen with newer ones. If you get static shocks on door knobs in your house, do not touch the screen of your machine with your finger. Use a stylus instead. You may also try touching the metal presser bar just above the foot and ankle when sitting down at the machine prior to using the screen. This should not be happening with a new machine. Check with your dealer.