Question about HP Photosmart D5360 InkJet Printer

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CD/DVD Tray open; Close Tray to print

My HP Photosmart D5360 won't print on CDs, It give the error message:
CD/DVD Tray open; Close Tray to print

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  • Anonymous Mar 29, 2014

    photosmart C4780 tray stuck open

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This is a bug in the software.

The one thing that worked for me was purchasing and downloading SureThing Disc Labeler at www.surething.com. Apparently it accesses the printer directly, bypassing the faulty driver.

Yes, it costs $30, but it was worth it to me to end hours of frustration. Also, you can download a 15-day trial version for free.

Posted on Dec 10, 2012

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This solution is taken from the HP website.

Follow these steps to print on a CD or DVD.

  1. Make sure that the CD/DVD tray is completely closed (completely inserted into the product).
    NOTE: Make sure that the side of the tray that holds the CD/DVD is inserted into the printer first.
  2. In HP Photosmart Essential, click the Print tab.
  3. Click Printer Settings and then click Advanced to open the printer properties.
  4. In the properties, click the Features tab.
  5. In Paper Type , select Printable CD 120mm .
  6. In Source , select the CD/DVD tray .
  7. Save the settings and then again attempt to print on the CD or DVD.

Posted on Feb 05, 2009

  • Forrest Meiere Jul 25, 2011

    Typical HP. This used to work with XP and Vista. Does NOT work with Windows7.
    PS. HP Photosmart Essentials 3.5 does not have the tabs mentioned but they can be accessed via the Control Panel: Devices and Printers. Doesn't help, however.

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1 Answer

Since installing Windows 7 my HP Printer 309A will not print CDs. It comes up with an error message - CLOSE DVD TRAY TO PRINT.


Have you installed the latest drivers from the HP site. Make sure you pick the correct version 32bit or 64bit. I have attached a link to the download page.
thanks for using FixYa

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=3737195#N191

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I have hp photosmart D5363 printer i change my pc now I can't print because I lost software cd


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I hope I helped!

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HP Photosmart D5160 gives error message -0 03 31 IF F$ 4d dd d6


Issue
The product displays an 0x ... error code when printing (for example Error: 0xf0af8004). These error codes indicate that the product has an internal condition.
Solution
Use the instructions below to resolve the issue by restarting the product.

Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.

Open the cover of the product and remove the print cartridges.

Close the cover and wait for the Insert Ink Cartridges message to display.

Disconnect the power cord from the back of the product and wait for one minute.

Reconnect the power cord. If the product does not automatically turn on, press the Power button.

Open the cover and reinsert the print cartridges.

Close the cover.

If prompted, print a calibration page.

Reconnect the USB cable, and try to print a print job from the computer.

If these steps did not resolve the issue, contact HP technical support for assistance.

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You may want to check the ensuite software that came with the printer, and see if it offers label printing. More likely, you can access label printing templates in Microsoft Office or Works, perhaps even Openoffice.org's freeware.

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Hi, my one of customer need a printer for printing CD or DVD (SURFACE)


There are two different types of photosmart Printers with HP which can print on CD and DVD

First: HP Photosmart C5280 All-in-One Printer, Scanner, Copier which can Emblazon CDs and DVDs 1 with your own images and text, Check the link Below:
http://www.shopping.hp.com/product/printer/Photosmart/1/storefronts/Q8330A%2523ABA

Next is HP Photosmart C8180 All-in-One Printer, Scanner, Copier
Prints true-to-life photos, laser-quality documents, custom designs on CDs/DVDs, Check the link bellow:
http://www.shopping.hp.com/product/printer/Photosmart/1/storefronts/L2526A%2523ABA

Good Luck

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Try this :

Disconnect the printer from the computer.
Turn it off & make sure the CD/DVD tray is closed then turn it back on.

***

Here's generic instruction for you:

If you are receiving an error pertaining to the CD TRAY NOT BEING INSERTED CORRECTLY, please do the following:

Recommendations:
-Don't force the CD/DVD tray into the printer.
-Make sure your printer is powered on, and the output tray is in the upper position.
-Please ensure there is at least 3 inches of space behind the printer, or the CD tray may eject.

Included, are the correct CD/DVD loading instructions. Please follow the instructions below:

CD/DVD LOADING:
1. Ensure the printer is powered on. Remove any paper from the sheet feeder.
2. Push in the paper support extension on the printer, and close the paper support.
3. Push in the output tray extensions, but leave the tray open.
4. Lift the output tray. Place one hand on the top of the printer, and pull up on the output tray until it stops. Lay the tray down in the upper position.
5. Place the CD or DVD into the CD TRAY with the white (or printable) side facing up. Note: To print on small 8cm CDs, please place the small CD ring on the tray first, then place the CD inside the ring.
6. Slide the tray into the tray guides located in the output tray. Push in the guide until the arrow on the tray matches up to the arrow on the tray guide.
7. Press the PAPER button to load the CD/DVD into the printing position. The CD is correctly loaded when the printer's POWER button stops flashing.

General tips for CD and DVD printing:
-Burn data/video/images onto CDs or DVDs before attempting to print on them.
-Do not use thermal-printable or regular CDs or DVDs in the printer.
-Moisture or fingerprints on the printable surface of the CD may cause marks or smearing to appear after printing.
-All printable inkjet media is different. Some surfaces will absorb ink better than others. If output appears banded, faded, or streaky, print a Nozzle Check pattern to confirm that all colors of ink are printing completely. If the ink does not completely dry or smears after 24 hours curing time, you may need to use the Epson Print CD tools to adjust (lower) the print density.
-The only supported resolution for CD/DVD printing is 1440 dpi (aka "Photo")
-Borderless printing and printing on the "inner circle" (plastic around central hole) of CDs is not supported.
-Do not use the "print preview" feature provided by the Epson printer driver as it will only show the image on a blank field and does not offer a clear indicator of where the image will print.
-The Epson Print CD software works best with JPG images and may not import some TIFF images.

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Size of Printer


18cm height
50cm long ( includes the duplex machine attached at back and print tray.)
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Very good for taking prints of photos directlly from ur SDcard without even turning the pc on.
Printing quality is good but for me its too expensive to gt lot of photos............
For general everyday use, this is really good. bt theres duplex instead of the scanner and anywy I
have a separate scanner.
Colour CD/DVD printin possible..cnt say much abt that

Ayurveda Rocks!!!
Sri Lanka

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