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FixYa is not an authorized Samsung repair centre, nor are we affiliated with Samsung. We cannot assist you in this matter, you need to contact Samsung or the repair centre where you placed your cell phone for repair.
I don't know where you reside and what your service is like.
Here in QLD, of Australia. It seems that if you have a mobile that breaks down after as little as 1-7 days. They do not automatically replace it with another one. They send it back to the manufacturer and request a replacement.
This process tends to take anywhere from 10-14 days. When the Mobile Phone Reseller sent the phone away, they should have given you paperwork about it.
Consult the paperwork. See if you can contact the Manufacturer (Repair Centre) they sent it to and get them to tell you where it is.
If you have no luck, either finding a number to call etc... Go back to the Reseller and ask for them to call the Repair Centre on your behalf.
Every contract has a cooling off period. Unfortunately, the Phone Carrier doesn't care that you don't have a working phone and they are generally unable to assist you.
If nothing else, going back to the reseller may speed things up. Also the Reseller should have given you a replacement phone whilst the other one was away.
If your IMEI number is showing as all 0s then the IMEI number needs to be rebuilt by a Samsung approved engineer, and this would also be a chargeable repair. You can do this by contacting SFC Technical Support: 08456 726 7864. Alternatively you can see if there is a service centre in your area via our Service Centre Locator at http://www.samsung.com/uk/support/servicelocations/ServiceLocationsMain.do.
If taking your phone in to a service centre please take it along with a copy of your proof of purchase. Please also telephone the service centre before you take the phone into them and we would also recommend (if possible) that you back up any important data on the phone in case that's lost due to the nature of the repair.