Question about Canon PIXMA MX310 All-In-One Printer

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MX310 Printer Problem

When my printer grabs the paper it is off and causes it to jam as it enters the printer. Cannot find the manual, how can I fix this problem?

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  • tpseekos08 Feb 07, 2009

    Thanks but found the mauual, and tried running the program to clean the rollers, did not help. Tried air and also cleaning with alchol, did not help, still trying to figure it out.

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Make sure there is no dust around the rollers that pull the paper in. you may want to gently clean them with a damp cloth also the manual is at: http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=123&modelid=15603#DownloadDetailAct

Posted on Feb 05, 2009

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Why does my Canon printer MX310 show paper jam when there is no paper jammed?


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try switching printer off & on. If that doesn't work, check the paper path for stray bits of paper or another obstruction.

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Hi, My Canon MX310 all-in-one is only a couple of years old and lately broke down. The problem is it doesn't take the paper correctly. Shrink it at the start of printing and shows that there is not...


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My canon mx310 keeps showing a paper jam alarm and there is no paper jam. how do I fix it?


give this a try

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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try wiping off the rollers that grab the paper. sometimes the get dusty and can cause that malfunction.

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1 Answer

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First jam a paper on purpose then you will know where the jam is . and you will also know where to find the paper which is under the white cylinder.

Feb 02, 2009 | Canon PIXMA MX310 All-In-One Printer

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Paper won't load on Canon MX310 printer


well, you should first know where the paper should go. (open the cover on the back) If the paper is in there and it is still not working, then it could be defective. Is it a new printer? If it is an old printer, try cleaning the rollers that grab the paper with a q-tip wit some alcohol on it.

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