Question about HP LaserJet 3380 All-In-One Printer

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3880 scanner never has worked

3880 copies, receives and send faxes, but the scanner never has worked.
everything loaded is current.

Does HP have on line help? What cost?

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  • l_garcia_as Feb 17, 2009

    Is the same problem, my all in one 3380 not scanning, i reinstaled drivers from hp site for windows Xp, appear an icon with scanner 3380 and when i use the botton to scan the display say: waiting pc after nothing more, in windows when i give a left click and select scanning from hp 3380, aswer the scanner or software dont work. I reinstaled all software (drivers and aplications readiris pro9) and nothing, is a great printer and copier, but scanner or fax nothing.

  • Anonymous Mar 31, 2009

    Printing, coping, working fine scan function not working, while scanning scannar is in use massage disply on pc

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HP has great on line(download and lookup Q&A) support for free.     Before going to too much trouble do this for me. See if the driver you installed,the disk,is for the version of windows that you presently are running. Sometimes disk installed drivers load ,even though it is for the wrong version of windows. Another possibility is that HP updated (Rewrote) the driver because it had a particular problem. You are hooked to the phone line , of course.

http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=378060&submit.y=3&submit.x=6〈=en&cc=us


Posted on Feb 05, 2009

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1 Answer

Unable to send, copy or send fax


Sounds like the scanner bulb is burnt out or it's not able to move the scanner sled.
It should be saying "scanner error" as well. (and I think you meant unable to scan, copy or send fax)
No fix unfortunately other than getting a replacement unit (which I believe now is the 8500 premiere)

If you need a replacement, your timing is good, they are $200 off right now, and selling for $299.

Your unit as it stands still makes a good printer and will receive faxes, and you CAN send a fax as long as you do it from the computer.

Feb 28, 2011 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

Black pages received when faxing to others


Your scanner array is bad. This is a light "bar" that lights up to scan your originals before they are sent out. You can test for this by making a copy with your machine. The same scanning function is used to make a copy as it is when you scan to send a fax. If you make a copy and it comes out black then your scanner is bad. This is especially true as when you say that the problem goes away for a short time after turning the machine off. This allows the circuit to cool and the solder connections to shrink and make contact. As the board heats up the metal contacts expand and "open up", causing the scanner to fail.
Not a cheap fix unfortunately.
Good Luck and Thank You for using Fixya.

Mar 16, 2010 | HP LaserJet 3050 All-In-One Printer

1 Answer

On sending a fax the receiver copy has a black


You must clean the glass strip that the origional passes over to be scanned. You may have White-Out or an Ink smuge on it. Another way to determine if it is your FAX is to put in an original and make a copy. If the line is on your copy than it is your scanner **** (glass).

Oct 30, 2009 | HP Officejet 6500 Wireless All-in-One...

1 Answer

HP6110 All in one


When the HP Office jet series all-in-one front panel screen displays Memory Full, the HP Office jet all-in-one is not able to send, receive or forward faxes. Copying will also not work. WORKAROUND: Though the memory buffer should clear itself automatically after proceeding with the next task, like receiving a fax or starting a copy job, these suggestions below may help you clearing the memory buffer by:
  • Add paper to the HP Officejet series paper tray
  • Clear a possible print jam and proceed printing the fax.
  • Reduce the copying or faxing resolution via the front panel's menu.
  • Use the HP Manager to send a (group) fax or making a copy. More memory is available this way, as the HP Manager utilizes the PC memory. When sending a group fax, the HP Officejet all-in-one's memory is filled to capacity. To copy in color is only possible from the HP Officejet Manager.
  • Press START to clear the message. If this message persists, unplug the power cord, and after at least 15 seconds plug the power cord in.
CAUSE: The HP Officejet series memory may be full due to: Copying on Photo quality or sending a group dial, which will use an extensive part of the internal memory's capacity. No paper in the paper supply tray, while receiving a fax. This may result that the data remains in the buffer. Print jam while receiving a fax or copying. The data is still stored in the buffer. System error displayed on the HP Officejet display window. SUMMARY: The HP Officejet series will not fax or copy without sufficient memory to store the data of the page in the buffer before printing the receiving fax or the copy.

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2 Answers

Hp4300 series disc won't work with my new hp window vista computer my printer is a 4315v


Please perform the steps given below and check if yuo are able to fax

1. Open a MS Word Document.
2. Click File -> Send to -> Recipient using a fax modem.
3. Follow the instructions given in the fax wizard. Ensure that you select the HP all-in-one as the fax program.
Now check whether you are able to send the fax.

OR

Try setting up the Fax once again

=== Fax Setup wizard ===
- Double-click on the HP Solution Center to open it.
- Go to Settings --> Fax Settings & Setup --> Fax Setup Wizard.
Complete the fax setup wizard and then, try to fax

Vishwanath V U

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1 Answer

Can not recieve fax. currently just hooked to phone line


Receive a fax
Depending on the Auto Answer setting, your HP All-in-One can receive faxes
automatically or manually. If you have set the Auto Answer option to Off, you will
need to receive faxes manually. If the Auto Answer option is set to On (the default
setting), your HP All-in-One will automatically answer incoming calls and receive faxes
after the number of rings specified by the Rings to Answer setting. (The default
Rings to Answer setting is five rings.)
Receive a fax manually
If you set up your HP All-in-One to receive faxes manually (the Auto Answer option is
set to Off) or you answer the phone and hear fax tones,
1. Make sure the HP All-in-One is turned on and you have paper loaded in the input
tray.
2. Remove any originals from the document feeder tray.
3. If you are currently on the phone with the sender, instruct the sender to press
Start on their fax machine.
4. When you hear fax tones from a sending fax machine, do the following:
a. Press Fax on the control panel of your HP All-in-One.
b. When prompted, press 2 to select Receive fax.
c. After the HP All-in-One begins to receive the fax, you can hang up the phone.

Jan 14, 2009 | HP Officejet 5610 All-In-One InkJet...

2 Answers

HP Office Jet 6110 All in One faxing


This document covers the basic fax functions of the HP Officejet 6100 series. The HP Officejet 6100 series can perform the following functions:
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  • Send and receive color faxes. Color faxes can be sent only to color fax capable machines. If a color fax is sent to a black-and-white only fax machine, the HP Officejet sends the fax in black and white.
See Figure 1 below to identify the buttons in the Fax area of the front panel. Figure 1: Identifying the fax area of the front panel c00259777.gif 1- Turns Auto Answer on or off 2- Scrolls through speed-dial entries 3- Redials the most recently dialed number 4- Dials fax numbers, enters text, and specifies menu items. 5- Starts a fax 6- Changes the fax resolution 7- Dials one-touch speed-dial numbers Fax settings Most fax settings are configured during installation through the Fax Setup Wizard. These settings, and some additional options, can be accessed through the front panel menu (see Figure 2). Figure 2: Changing fax settings from the front panel menu

1. Menu: enters the menu system.

2. Right and left arrows: navigate the submenus and options.

3. Enter: selects a submenu or option.

4. Cancel: exits from the menu. c00259778.gif Sending a fax To ensure the best quality when sending faxes in color, use a color original instead of a color copy. Follow these steps to send a fax:
  1. Load the original. Load originals directly on the glass or in ADF. For multi-page faxes, you must use the automatic document feeder (ADF). Loading original on the glass Place the original, print-side down, on the front-right corner of the glass. Loading original on the glass c00259779.gif Loading original in the ADF Place the original, print-side up, in the ADF. Adjust the paper-width guide to fit the original. Loading original in the ADF c00259780.gif
  2. Enter the fax number using the keypad. Dial the number just as you would from a telephone (dialing 1 before an area code, etc.)
  3. Press Start Fax Black or Color.
  4. If there is no original in the ADF, the display will read, "Send from Glass? Press 1 for Yes or 2 for No"
    • Press 1 to scan the document from the glass.
    • Press 2 to load the document in the ADF. The display will read, Load original, then press Enter .

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1 Answer

Hp laser jet 3880 fax/copier/scanner


Need a new LIU board the cost about 50.00

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1 Answer

Receive fax on the fax system as well as your PC


If you change the number of rings on the fax machine to more than on your PC, your PC should receive the fax first and accomplish your goal.

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