Question about HP LaserJet 3380 All-In-One Printer

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3880 scanner never has worked

3880 copies, receives and send faxes, but the scanner never has worked.
everything loaded is current.

Does HP have on line help? What cost?

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  • l_garcia_as Feb 17, 2009

    Is the same problem, my all in one 3380 not scanning, i reinstaled drivers from hp site for windows Xp, appear an icon with scanner 3380 and when i use the botton to scan the display say: waiting pc after nothing more, in windows when i give a left click and select scanning from hp 3380, aswer the scanner or software dont work. I reinstaled all software (drivers and aplications readiris pro9) and nothing, is a great printer and copier, but scanner or fax nothing.

  • Anonymous Mar 31, 2009

    Printing, coping, working fine scan function not working, while scanning scannar is in use massage disply on pc

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HP has great on line(download and lookup Q&A) support for free.     Before going to too much trouble do this for me. See if the driver you installed,the disk,is for the version of windows that you presently are running. Sometimes disk installed drivers load ,even though it is for the wrong version of windows. Another possibility is that HP updated (Rewrote) the driver because it had a particular problem. You are hooked to the phone line , of course.

http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=378060&submit.y=3&submit.x=6〈=en&cc=us


Posted on Feb 05, 2009

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1 Answer

Unable to send, copy or send fax


Sounds like the scanner bulb is burnt out or it's not able to move the scanner sled.
It should be saying "scanner error" as well. (and I think you meant unable to scan, copy or send fax)
No fix unfortunately other than getting a replacement unit (which I believe now is the 8500 premiere)

If you need a replacement, your timing is good, they are $200 off right now, and selling for $299.

Your unit as it stands still makes a good printer and will receive faxes, and you CAN send a fax as long as you do it from the computer.

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You must clean the glass strip that the origional passes over to be scanned. You may have White-Out or an Ink smuge on it. Another way to determine if it is your FAX is to put in an original and make a copy. If the line is on your copy than it is your scanner **** (glass).

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HP6110 All in one


When the HP Office jet series all-in-one front panel screen displays Memory Full, the HP Office jet all-in-one is not able to send, receive or forward faxes. Copying will also not work. WORKAROUND: Though the memory buffer should clear itself automatically after proceeding with the next task, like receiving a fax or starting a copy job, these suggestions below may help you clearing the memory buffer by:
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  • Reduce the copying or faxing resolution via the front panel's menu.
  • Use the HP Manager to send a (group) fax or making a copy. More memory is available this way, as the HP Manager utilizes the PC memory. When sending a group fax, the HP Officejet all-in-one's memory is filled to capacity. To copy in color is only possible from the HP Officejet Manager.
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Will not make a copy


If it won't copy, it is unlikely to handle faxes either since those functions use the same scanner. If your received faxes are coming out blank, then it is a problem with the ink system; if you can get faxes printed but not copy a document, the scanner may be at fault.
Have someone send you a fax to check this function (printing) and then try sending one back to check the scanner.
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This document covers the basic fax functions of the HP Officejet 6100 series. The HP Officejet 6100 series can perform the following functions:
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1. Menu: enters the menu system.

2. Right and left arrows: navigate the submenus and options.

3. Enter: selects a submenu or option.

4. Cancel: exits from the menu. c00259778.gif Sending a fax To ensure the best quality when sending faxes in color, use a color original instead of a color copy. Follow these steps to send a fax:
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