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Getting ripped-off on warranty coverage!!!

Over the past six months I've had problems with my Gateway desktop. They replaced the mother board and the video card on two different occasions during that time. In December the computer was still acting up in the same ways- it worked, but would freeze up or shut down without warning. In January I knew the warranty was going to run out near the end of the month and I got a Blue screen error advisory. I called tech help under warranty and got different opinions depending on who I was talking to. By the time it was decided that I needed a new harddrive, the warranty was almost up. The new harddrive was delivered during the warranty, but the tech was scheduled to install it a few days after the warranty ended. I voiced my concern about this and they said they'd give me a service number to refer to if there was a problem. Well there is a problem with reinstalling my Windows XP (there are no drivers). When I call the number for warranty customers and give the serial # I get handed off to the $60 a shot tech advisors.

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Are you using the original disk that came with the computer?

That has windows with the drivers preinstalled on it for that machine.

You may have to use some elses working computer to go online and download the drivers and install them manually. I would try this.

The blue screen issues mean there hardware failure. Most likely do to bad drivers.

As for warranty, you could technically file suite against them, but it would cost more in court fees and attorneys than you would ever get back.

Posted on Feb 05, 2009

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