Question about Onkyo TX-DS838 Receiver

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No sound for *some* blu ray discs / can't get a menu

1) Some blu ray discs (Michael Clayton, Kung-Fu Panda) play in beautiful surround sound. Others (Band of Brothers, Bourne Identity, Harold & Kumar) play the menu music, but when the feature starts, the sound disappears completely.

2) Tried to do a sound check but could not pull up the menu. After pressing ENTER twice, the sound drops out, and I lose my AC-3 light and digital connection, and the unit automatically switches to speaker B.

Help, I am trapped with a great picture and lousy sound!

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  • David Dunn
    David Dunn May 11, 2010

    How's the Blu-Ray player connected to the TX-DS838?

    2) Which menu is it you hit Enter twice from? What function does each Enter default to? You're not selecting Multi-Channel by mistake, are you?

    So did you ever get the sound properly set up? You might want to conquer that problem before expecting optimim sound performance.

    1) In the Blu-Ray disks that don't play sound properly, did you go into their menus to see what their default settings are and if that differs from the ones that do work? Is DTS the difference? Get to know what that is on Page 34 of the manual.

    Notes on DTS:

    • If you play a CD or LD that supports DTS when the “PCM”

    setting is selected on the TX-DS898, the DTS encoded signal

    will not be decoded and noise will be output. This noise could

    damage the amplifier and speakers. Therefore, be sure to

    selected “All” or “DTS” and use the digital input jacks

    (OPTICAL or COAXIAL) to connect the DTS source.

    • If you play a CD or LD that supports DTS when “All” is

    selected, you may hear a noise for a short while until the DTS

    decoder recognizes the DTS-encoded signal and starts operating.

    This is not a malfunction.

    • If you press the PAUSE or SKIP button on the player while

    playing a DTS source, a short noise may be heard. This is not a

    malfunction. In such cases, try playing the source in the “DTS”


    • The DTS indicator on the TX-DS898 lights while a DTS source

    is played. When playback finishes and the DTS signal

    transmission stops, the TX-DS898 remains in DTS mode and the

    DTS indicator remains lit. This prevents noise when you operate

    the PAUSE or SKIP button on the player. Therefore, if the

    source is immediately switched from DTS to PCM, the PCM

    signal may not be played. In this case, stop the playback of the

    source on the player for about three seconds and then resume


    • You may not be able to play some DTS source signals from

    certain CD players and LD players even if you connect the

    player to the TX-DS898 digitally. This is because the digital

    signal has been processed (such as the output level, sampling

    frequency, or frequency response) and the TX-DS898 cannot

    recognize the signal as DTS data. Therefore you may hear noise

    when you play a DTS source while processing the signal.

    • The outputs for the VIDEO 1 OUT, VIDEO 2 OUT, TAPE

    OUT, and ZONE 2 OUT output analog audio signals. Do not

    record from CDs or LDs that support DTS using these outputs. If

    you do, the DTS-encoded signal will be recorded as noise.

    • If a compact disc or LD encoded in the DTS format is played

    back with “PCM” selected, only noise will be produced. Always

    select “All” or “DTS” when playing back DTS-encoded sources.


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Some blu ray disc play fine. Others play the menu music, but when the feature starts, the sound disappears completely. And then others don't play music at all, no sound what do ever.

Posted on Jan 01, 2010

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