Question about HP LaserJet 3600n Printer

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I cannot delete a print job in the print queue

I can delete subsequent jobs but the first one is in Deleting... stage and cannot print anything else beacuse it just doesn't dissapear. I have done the Cold Reset trick with no success. The only way to clear the document is reinstall the printer utility and driver then reinstall them. after a while, it happens again. The printer is on a network and we use Windows SBS 2003 on the server and mix of XP and Vista on PC's. Any idea will be much appreciated.

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  • Anonymous Feb 06, 2009

    I have the exact same problem that is posted.

  • IT TECH Feb 12, 2009

    using xp pro sp3. powerpoint doc wouldn't print. tried to delete and now its hung up at deleting/canceling print job. power cycle fixed it but still occurs every now and then.

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Try restart after deleting

Posted on Feb 05, 2009

  • jojoann1582 Feb 05, 2009

    had same prob..restart comp..after delete to get rid of that first one

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So far answers don't coincide with the directions I've been given, which is "Press the WSB Button for 5 seconds."


The print queue is what is locked up. Try deleting the items in the print queue.
Start by pausing the print queue. Then delete the items in the queue one by one.
When you have the last print job in the queue it will probably be jammed up in the transition between the computer and printer. Switch off the printer. This should cause the printer on the computer to become offline.
Try deleting this job abain. If it dissapears then turn the printer back on making sure the computer understands the printer is back online. Then try printing again.
If it does not dissapear then you will need to restart the computer to free up this job. When the computer is back up and running check the print queue again. If the job is gone then turn the printer back on and try printing again. If it is not gone then try once again to delete the print job and it should dissapear this time.
Once the job is gone and the print queue is empty turn the printer back on and make sure the computer understands it is back online again.

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1 Answer

I need to restart my computer everytime i want to print


Sounds like you have print jobs stuck in the print queue. Try deleting all documents in the queue and resending print job. Some print drivers choak on PDF documents. Try updating the print driver by download it from the manufacturer.

Try deleting printer then re-installing printer and updating the print driver.

Sep 21, 2011 | HP LaserJet P3005 Printer

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Uncleared print job HP J5780 I'm pulling my hair out trying to print to my HPJ5780. With a failed manual duplex job, I tried to delete the print job from the queue. It came up fine as deleting - however...


Try stopping the print spooler service and canelling all the documents.

The Windows Print Spooler is a Windows XP "Service". You can start/stop it via the following steps:
  1. Click on the Start button
  2. click on Run
  3. enter "services.msc" without the quotes and press Enter
  4. Scroll down to Print Spooler
  5. Single-Click on Print Spooler
  6. The details will open in the middle of the window.
    • It probably shows Start -- if so, Start it.
    • If it shows Stop and Restart, I suggest Stop it, then Start it.

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Deleted print job stuck in queue


You can always restart the computer, that will "unstick" a print job that gets stuck deleting.

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My last print job gets stuck deleting in the queue!


Go to C:\Windows\System32\spool\PRINTERS on your PC and you will see two files listed fior each of the outstanding print jobs. These will have the file extensions .SHD and .SPL

You need to delete both of these files then power off and power on your printer to be able to continue printing.

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Printer will not cancel print job


Sounds like the printer spool is frozen.

Assuming you're using WinXP and logged in as an administrator (or with admin permissions)

START
Control Panel
Administrative Tools
Services

Locate the "Print Spooler"
Right click on this and choose "restart"

This will restart the print queue and will probably try to print the job again or delete it properly. If it tries to restart, just right click on the printer job and choose cancel again..

You may need to repeat but that should at least get you back up and running with other print jobs again.

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Cannot delete print job


Try rebooting, that works for me most of the time.

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THere is an easier solution.
Restart the printer spooler service. THis solves problems very often

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Hi grt2b1915
go to printer not document selct cancel all while the printer power off.
thanks

Hamedo

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Delete All has worked for me.

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