Question about Microsoft Xbox 360 Console

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Suspended account so you cant renew your suspended xbox live account until you give them a valid credit card number???? thats bs

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What was the account suspended for? I think it makes a difference. If it was bc your cc was expired and you want to use a code, you can try deleting all the cards in your profile before you enter the code that might work.

Posted on Feb 04, 2009

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1 Answer

How do i renew xbox live account


If you have a valid credit card you may subscribe it directly from your console.

You can also purchase Xbox Live Gold subscriptions online via credit card or Paypal. You can get it at Amazon (Xbox Live 12 Month Gold Membership Online Game Code) and other sites.

You may activate your purchased code either through your console or online (https://account.xbox.com/en-US/PaymentAndBilling/RedeemCode?xr=mebarnav)

Feb 22, 2015 | Microsoft Xbox Video Game Consoles

1 Answer

Cannot use console until subscription payments are udated


Hello! Your Xbox is simply telling you that in order for you to access any of the online content available for the Xbox 360, you will have to update your subscription payments by adding a valid credit card to the account credentials so that Microsoft is able to charge you for your usage of their online service, Xbox Live. Until you update your subscription payment option, you cannot access the online content. To update your information on the account, go to Xbox.com, log into your account and then head on over to account details and then "Payment Options" and then update your information by entering your valid credit card information. Hope this helps! Good luck! :)

Aug 18, 2014 | Microsoft Xbox 360 Console

2 Answers

We have played the xbox call of duty for 3 months. game now telling us that profile could not be used . wanted us to renew our gold membership. the console was preowned. do we have to renew or can we...


To play ONLINE Call of Duty then you will need a Gold account. I am assuming that you had bought a 3 month membership to Gold and that is why it has run out?

If the Xbox 360 is used then you still might have a few free trial periods free for 1 month Xbox Live. If I recall previously you could load up to 4 trial accounts. So try just creating a new user profile and see if it doesn't give you one month free for that account? If not then the previous owner has used all the trial accounts.

Make sure you don't use a credit card when signing up to Xbox Live though... it will automatically be set to charge you for renewal when your Gold Account runs out.

If you have to get a Gold account then I recommend you purchase the Live cards at your local store. Some people go onto Ebay and find cheap deals... but I have heard of a few people complain when getting cards that don't work.

Aug 10, 2011 | Video Game Consoles

3 Answers

Ummm i got suspended due to my payments but my mom got a new card how do i fix it


Change payment for an Xbox LIVE membership

Xbox LIVE purchases and membership renewals are charged to the payment option that is associated with your Xbox LIVE account. Use the following steps to add or change a payment option that is associated with your Xbox LIVE account. If you want to remove a payment option, please see Remove an Xbox LIVE payment option.
Show all Console steps: Add or change a payment option

  1. Sign in using your Xbox LIVE gamertag.
  2. Go to My Xbox, and then select your avatar.
  3. Go to Account Management, and then select Manage Account. profile_mngacctgold.jpg
  4. Go to Your Memberships, and then select the membership that you want to change (for example, Xbox LIVE Gold). profile_acctmgmtgold.jpg
  5. Select Change Payment Options. profile_chgpaymentopt.jpg
  6. Do one of the following:
    • Select Add Credit Card to add a new credit card.
    • Select Add PayPal for information about how to add a PayPal account at xbox.com/accounts. PayPal is not available in all regions. For a list of supported regions, please see Using PayPal with your Xbox LIVE Account.
    • To edit an existing payment option, select the payment option.
    profile_paypal.jpg
Computer steps: Add or change a payment option You can also you can add or edit Xbox LIVE account information using the Microsoft Billing and Account Management website. Here's how:
  1. On a computer, go to https://billing.microsoft.com, and sign in using the Windows Live ID (email and password) that is associated with your Xbox LIVE account.

    Note If you don't know your Windows Live ID or password, please see Manage your Windows Live ID.
  2. Click Go to personal information. billing_acct_overview.gif
  3. To change a payment option, click View/Edit next to the payment type that you want to change. billing_personalinfo.gif
  4. Now you can add or edit a payment method.

    Edit a payment
    Click Edit payment method information and update your payment information. billing_editpaymethod.gif
    Add a payment
    Click Use a different payment method to add a new payment method and follow the on-screen instructions. billing_usediffpaymethod.gif

Jul 21, 2011 | Video Game Consoles

1 Answer

Suspended account due to payment options as card had expired.


Go to the xbox live website and sign in with your email and password which should direct you to your gamertag and there should be payment options to renew the credit card subscription or purchase the month cards at a store like Gamestop or Walmart. Xbox.com

Oct 16, 2010 | Microsoft Xbox 360 Console

1 Answer

My xbox live is saying my account has been suspended due to fault with credit card i have a 2 day gold membership redemption code but it says it is not valid when i try to use it should i buy 12...


contact Microsoft about the issue it seems you used a stolen card or transaction was returned to issuer and they blocked your account.
Only Microsoft can solve this.

Oct 01, 2010 | Microsoft Xbox 360 Console

2 Answers

Hey i can not create a xbox live with my xbox 360


if your creating an account thru the dashboard you need to have a valid credit card or redeem a code from a live account purchased from a retail store.

Dec 06, 2009 | Microsoft Xbox Console

2 Answers

Credit card subscription up. how do i put another credit card in to play xbox live again?


Go to MarketPlace, Add Microsoft Points and add new credit card right there; then you should be updated and can renew subscription with the new credit card information.

Jul 04, 2008 | Video Game Consoles

1 Answer

Xbox LIVE


Either go to Xbox.com and sign into your account that way. Which I hope you registered your account with an email or password if you didn't then you wont be able to sign in. I always buy the 1 year + 1 month free cards that is like 45 bucks from my local gaming store which is very helpful. If you can't find a way to sign in and change the information to the other credit card then Im afraid you will have to make a new gamertag.

Mar 14, 2008 | Microsoft Xbox 360 Console

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