Question about Kenmore 35912 / 35913 Progressive Upright Vacuum

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Only suction to attachments

I get suction to the attachments for my Kenmore Progressive bagless upright, but no suciton for floor cleaning. The brushes are turning, but there is no suction there.

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  • sisboldt Feb 04, 2009

    Mr Mark - thanks for that suggestion, but I've checked that out and there is nothing stuck in the throat. Is there some sort of sensor where the hose attaches back that might be bad?


  • sisboldt Feb 05, 2009


    Took the whole stinking thing apart. No blockage, belt is good, cleaned a little debris from brushes, reassembled and still no suction to floor (and brushes are spinning furiously) but great suction at end of hose when disconnected from floor use. I don't know what else to look for. I ran it in all height positions, and it can't even pick up a small bit of paper from the carpet. The only reason it's picking up dog hair is because it sticks in the brushes.

  • sisboldt Feb 05, 2009

    Trust me, there is no clog. Like I said, I took everything apart from the bottom and above the roller ( as if I were changing the belt). The whole mechanism used for the floor was completely exposed. There is nothing stuck in the throat, which I took completely out (it's a short white tube with a bit of a bend to it), there is nothing between where that lies and the roller. There is nothing in the hose; as I stated before there is great suction at the end of the hose where the attachments fit on, so nothing is clogged between the end of the hose and the vacuum itself. There's not enough dog hair to hinder it in any fashion. If you

  • sisboldt Feb 05, 2009

    I can assure you it is NOT a clog. I would be happy to show it to you in person if you live around Fort Collins, Colorado. I'm exceptionally mechanically inclined and appliance savvy. I had the entire lower portion of the vacuum taken apart and there is absoloutely nothing to stop airflow. There is enough suction at the hose to have it hold itself to my hand unaided. Additionally, I have the same vacuum in the bagged version, which HAS seen a TON of dog hair pass through it and it still works perfectly after 10 years. I got the bagless one (used) when I separated from my husband, because the other one has performed so well.

  • sisboldt Feb 05, 2009

    I think the hose is fine and when I have used the attachments, the suction seems to be very good. The first thing I did when I got the vacuum was thoroughly clean the filter and cannister. Can this overload bypass still allow enough suction at the hose for attachments (a much smaller area for air to pass through, thereby concentrating the suction) but not sufficient for the floor head? If that is a possibility, I would have to say that maybe that is the issue. If you would like to email the manual, that would be a great help and I can check that out. Thanks a bunch. Email is

    AB, really? Small world, isn't it? FC is not such a big tourist destination, I would have to assume your travels here were business related... : )

  • Anonymous Feb 24, 2009

    I have good suction on hose, but none below for floor cleaning



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Something is stuck in the throat of the floor head, between the brushes that turn, and where the hose connects at one side (usually right hand side) of the floor head.

Reply back what you find.

Posted on Feb 04, 2009

  • 2 more comments 
  • Mark Egan Feb 04, 2009

    Look harder. Get a flashlight and look into the port.

    Also take the plate off the bottom as though you were going to change the roller belt (by the way, check the belt while there). You should be able to see all the way to where the hose attaches on top.

    Reply back what you've found.

  • Mark Egan Feb 05, 2009

    Can you see from the brushes all the way through to where the hose connects on the top side of the floor head?

    Take the hose off the floor head.

    Turn the unit over, take the bottom cover off that allows access to the roller and belt. I can't quite see from the exploded views how the air flows toward the back right of the floor nozzle/brush roller assembly, but somehow it get's to where the hose attaches at the top of floor nozzle.

    And you said one key thing in your response. Dog hair. Hair will get caught up in the passageway that is plugged.

    Use a coat hanger or stiff wire if you need to. Plunge it in from the top, and the bottom, to try to dislodge whatever is plugging the passage. Shine a flashlight down the passage from the top. Shine it up the passage from the bottom. Make sure you can see light all the way through.

    Let me know what you find. I can assure you it's a clog in the area I have described, unless there is something in your description that is steering me the wrong way. But I don't think so. THe probelm your having is typical of this style of vacuum.

  • Mark Egan Feb 05, 2009

    Is there a split in the hose by any chance? Or does the hose collapse when connected to the port on the floor head?

    And, is the suction as strong as what you would expect it to be at the end of the hose? That it has suction is very subjective, a little bit of suction is suction, but then a whole lot of suction is suction.

    BTW - Didn't mean to come down so hard with regard to a clog in the floor nozzle. It's just that that is usually where we find the clog or restriction.

    Finally, how clean is the filter?

  • Mark Egan Feb 05, 2009

    Have been to the AB plant there a number of times over the past few years. Too bad I don't have any trips scheduled to come up anytime soon.

    Do you have the manual for this vacuum? I've tracked one down if you want it.

    There is one thing that we have not looked at. It's a spring loaded motor overload bypass, and it could be stuck in the open position. I can explain here, or will email you the manual, which has instructions for fixing.



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