Question about Magellan Maestro Elite 4370 GPS Receiver

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Magellan Maestro 4370 frozen screen

Unit is 2 months old and was reliable without issues until recently. Used it to go to location about a half hour away. Within 2 miles of arriving the unit froze, touch screen and on/off would not work. The unit was hot while the outside temperature was about 19 degrees. I unplugged unit and it still did not power down. I spotted the reset button, and used a pen to push in. The unit reset and it did guide me to my destination.
Can anyone tell me why this happens and what can I do to prevent it from happening again. An email to Magellan technical support has not been answered, and my unit is registered with Magellan.

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6 Suggested Answers

DanEz007
  • 86 Answers

SOURCE: frozen screen when turned on

Kevin, Hmm... it worked fine the first two times you ran it, then all of a sudden it freezes at the user screen?? I'm not sure if your able to do this, but at the user menu, try pressing the (-)zoom out key and the repeat button a the same time. -If it does bring up the "secret" menu, try clearing user data. -If you have a program that allows you to update the software, version 4.32 I'm guessing (or 5.14) then at that "secret" menu select NAND Flash Format and re-load the software. If you can't access the "secret" menu and it locks up hard at the user menu w/out any responsiveness, I would suspect the hard drive is either bad or has corrupt data. I'm not sure if you can order just the hard drive from magellan/thales/tomtom/shaw but if you can then just replace the hard drive, nand flash format (above) and re-install your software via usb. Additionally, not that it helps your problem, but atleast you would know the pwr and keypad work if this works, press Enter, Cancel and power button at the same time, as this SHOULD power off your unit. Let me know if any new symptoms/problems come up or if you need further instructions. -Daniel

Posted on Aug 31, 2006

  • 1 Answer

SOURCE: Magellan maestro 4250

I have owned the Magellan Maestro 4250 for 6 months and the black cloudy spots just surfaced.  After talking to the Techs at Magellan (800) 707-9971, they advised me to send it into the factory for repairs.  Hopefully the one year warranty covers it.

Posted on Jul 22, 2008

  • 1111 Answers

SOURCE: Maestro 4250 not finding more than one satellite....

try putting in your location manually then let it outside in clear view of the open sky for about 30 minutes

Posted on Jun 12, 2009

  • 1111 Answers

SOURCE: magellan maestro 3100 frozen on blue screen tried

i just replied to a fellow with the same problem and since your problem is same, ill post what i wrote him/her but try a hard reset 1st..turn the gps on then locate the little pin hole on the side, using a paper clip, push reset....if that fails, try the 2.18 update if you havent already.

updates for any magellan can be found HERE
but read below first before getting the update

i cant stress enough that patients is a must here. this update is huge 1.75GB

follow the instructions below whether you have updated your gps already or not!

There are few ways to solve this problem. i assume you installed the 2.18 update for the 3100 and assuming you tried the reset already, try and run the update again and follow the directions to the letter..make sure the battery is fully charged (i also keep mine plugged in if the update doesnt say not to) and do not try and run the update across a network. this update is huge 1.75GB and can take an hour or so depending on the computer..do not interrupt the update process. if you do not have the 2.18 update read me file, i can try and post it here, but its in PDF and dont think i can post that

if all else fails, magellan will fix or replace for free any of there gps that were rendered inoperable due to one of there updates.

either solution will work but magellans going to tell you to run the update again anyway before sending it back.

i gave you the 2 easyest ways to fix it,but
there are other ways to get it running again, but if your not comfortable copying and moving files...youll make it even worst then it is.

hope this helps.
bill

Comments: Jul 19, 2009 - here are a few key points, but read the full update guide before trying the update again.

hope this helps

NOTE: This update is COMPATIBLE ONLY with Windows® XP.
Before Beginning:
Check to make sure you have everything required for updating your unit:
• Magellan Maestro 3100 GPS
• PC running Windows XP
• A Blank SD memory card (16 MB to 2GB)
• USB cable
• Paper clip or similar object (for resetting your unit)
EACH OF THE FOLLOWING POINTS IS CRITICAL TO THE UPDATE PROCESS
1) The battery of your Maestro 3100 must be fully charged before beginning the update.
NOTE: It takes between 3 and 4 hours to fully charge the battery with your vehicle power adapter. Check System Settings to ensure the battery is fully charged.
2) Your Address Book will be erased during the process. Please back up your data to an SD memory card.
a. Insert a blank SD memory card
b. Select User Options
c. Select Backup and Restore
d. Select Yes to confirm
3) Do not connect your Maestro 3100 to your PC until instructed to do so by the Update Wizard.
4) Close all other applications while performing the update.
5) Disconnect all Pocket PC devices from the USB ports on your PC.
6) Insert a blank SD card (16 MB to 2GB) into your Maestro 3100.
7) Perform a hard reset on your Maestro 3100 by pressing a paper clip or similar object into the hole marked reset.
Update Process:
1) Launch the Magellan_Maestro_3100_2_18.exe file.
2) Select Next on the Welcome screen.
3) Turn on your Magellan Maestro and connect the USB cable.

Posted on Jul 19, 2009

  • 1111 Answers

SOURCE: Maestro 3250 Stuck on Magellan Screen at Start Up

go HERE, he/i will tell you how you can get it repaired free. this can be fixed but it requires a lot of time and patients..

i dont think there is enough space here to explain fully how to restore the gps....you cant make it any worst but why waste your time if you can get it done for free.

Posted on Sep 02, 2009

Testimonial: "Bill....you are great. I give you a 5 thumbs up. Very heplful."

  • 1 Answer

SOURCE: Start Up acreen frozen after completed the bar.

I have a 4250 with the same problem. And since it is froze I am unable to connect through usb and reinstall update.

Posted on Oct 05, 2009

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Hi gmarleau

an reset or an update might fix it, but if it doesnt, its still under warranty!

turn on your 5310 and locate the reset on the bottom left of your unit (small pinhole) use a paperclip to insert and depress the reset switch.

if that fails and you want to try an update, you can get the 4.72 update HERE you have to sign in and register before they will let you download anything.

to send it in for warranty repair or replacement call the number listed below.

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thats a fairly new unit and i doubt if the battery is shot already. it could be, but verify that is shot.

1st verify that its charging. hook up the home or car charger, then go into the main menu, then options, then power options and see if the battery indicator is moving left to right..if it is, its charging. if its not moving and shows a low battery, then its not charging.

if the meter is fully green and shouts off when unplugged form power, i would disconnect the battery then hook it back up and check the charging again

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turn it on, make sure the battery has a good charge on it, then locate the reset hole on the left side near the bottom and use a paper clip to depress the switch...youll know its reset if the unit goes off and reboots....if that fail, it needs a digitizer (the part that lets you navigate your magellan) its the upper layer over the touch screen.

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1 Answer

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The manual says it will keep it's memory for a month without batteries.

So if you leave the batteries out for more than a month, or move it more than 250 miles and then switch it on expect it to take a while to first fix.

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